Summary
Overview
Work History
Education
Skills
Timeline
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JULENNE C. CASTRO

Saipan,MP

Summary

Medical Billing Specialist with extensive experience in claims verification and patient eligibility. Demonstrated ability to enhance operational efficiency and accuracy in billing processes. Proven track record in analyzing billing discrepancies, ensuring compliance, and optimizing patient coordination. Skilled in medical coding, customer support, and training staff to improve overall service delivery.

Overview

11
11
years of professional experience

Work History

Medical Billing Specialist/Call Center Representative

MMC & PACIFIC LABS, LLC.
SAIPAN, MP
11.2016 - Current
  • Processed medical claims efficiently using electronic billing software and databases.
  • Verified patient eligibility and obtained billing authorizations from insurance providers.
  • Analyzed rejected claims, corrected errors, and resubmitted for payment.
  • Trained new staff on billing procedures and software applications effectively.
  • Coordinated patient check-ins and check-outs to optimize office operations.
  • Prepared accurate billing statements with correct diagnostic coding for patients.
  • Managed front office tasks, enhancing customer service and appointment scheduling.
  • Welcomed patients and visitors professionally while addressing inquiries promptly.

Call Center Receptionist

RemX Specialty Staffing
Pheonix, AZ
10.2014 - 02.2015
  • Provided detailed information about insurance coverage and billing processes to callers.
  • Handled sensitive patient information while ensuring confidentiality and compliance regulations.
  • Verified insurance eligibility for patients prior to scheduling appointments or procedures.

Education

High School Diploma -

Sunrise Mountain High School
Peoria, AZ
05-2012

Some College (No Degree) - Business Management

Northern Marianas College
Saipan, MP

Skills

  • Medical coding and billing
  • Customer service and support
  • Claims processing and verification
  • Patient coordination
  • Problem solving and critical thinking
  • Effective communication skills
  • Attention to detail
  • Office administration
  • CMS-1500 forms expertise
  • Patient account analysis
  • Medical billing technology
  • Claim review and procedure coding
  • Data entry and analysis
  • Team collaboration
  • Proficiency in Microsoft Office and Google Workspace

Timeline

Medical Billing Specialist/Call Center Representative

MMC & PACIFIC LABS, LLC.
11.2016 - Current

Call Center Receptionist

RemX Specialty Staffing
10.2014 - 02.2015

High School Diploma -

Sunrise Mountain High School

Some College (No Degree) - Business Management

Northern Marianas College

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JULENNE C. CASTRO