Jujolinne Granada
Saipan,MP
Summary
Performed a variety of administrative functions for patient care with problem-solving acumen. Demonstrated extreme attention to detail in medical record accuracy and expertly handled complaints, inquiries, and service questions to meet patients' access needs and resolve care-related issues. Compassionate team player with excellent communication and time management skills.
Overview
9
9
years of professional experience
Work History
Sales Team Leader
T-Galleria DFS Saipan Limited
Saipan, Northern Mariana Islands
10.2022 - Current
- Responsible for supporting Team Manager and team members
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Created monthly reports on regional sales performance and presented to upper management.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented sales strategies to increase customer base.
Patient Access Specialist
Commonwealth Healthcare Corporation
Saipan, Northern Mariana Islands
04.2021 - 06.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Obtained health, financial and religious information from patients at time of admission.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Responded to patient concerns and inquiries professionally and efficiently.
- Called insurance companies and verified patient coverage.
Purchasing Clerk
McDonald’s Saipan
Saipan, Northern Mariana Islands
09.2018 - 01.2019
- Prepared purchase orders in accordance with established policies and procedures.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Monitored inventory levels, identified shortages, and requested new orders when necessary.
- Created reports on a regular basis detailing purchasing activities such as spending trends or cost savings initiatives implemented.
- Developed strategies to reduce costs while maintaining quality standards.
- Managed monthly purchase order shipments by deadline and cancellation dates.
Supervisor
Hard Rock Cafe
Saipan, Northern Mariana Islands
08.2015 - 01.2019
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 43 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Sending daily and monthly reports in regards with sales, reservations, events, and inventories.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coordinated employee schedules according to shift changes and availability.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
High School Diploma -
JCSGO Academy
Philippines01.2010
Nursing -
Northern Marianas College
Northern MarianasSkills
- Team Management
- Customer Service
- Client Relationship Building
- Mentoring and training
- Bilingual
- POS operation
- Shift Scheduling
- Tactful conflict resolution
Languages
Tagalog
First Language
English
Proficient (C2)
C2
Accomplishments
- Excellence in Leadership 2019 & 2023
References
References available upon request.
Timeline
Sales Team Leader
T-Galleria DFS Saipan Limited
10.2022 - Current
Patient Access Specialist
Commonwealth Healthcare Corporation
04.2021 - 06.2022
Purchasing Clerk
McDonald’s Saipan
09.2018 - 01.2019
Supervisor
Hard Rock Cafe
08.2015 - 01.2019
High School Diploma -
JCSGO Academy
Nursing -
Northern Marianas College
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