Boxing
Joshua Banda
Fitness Instructor
Emalahleni
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Group Fitness Instructor
Wynard Fitess
Emalahleni
08.2023 - Current
- Set up and broke down equipment before and after classes.
- Planned and executed group fitness sessions of more than 20 people with warm-ups and cool-downs.
- Increased member retention by 5% fostering a supportive and motivating exercise environment.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Created comprehensive fitness programs tailored to the needs and goals of each individual.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
Food Waiter
The French House
Emalahleni
02.2022 - 08.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Restaurant Waiter
Lush Coffee & Art
Emalahleni
02.2022 - 02.2023
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas for optimal guest experience.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Witbank High
Emalahleni, South Africa 01.2016 - 02.2020
Skills
Problem-Solving
Small and Large Group Instruction
Relationship and Community Building
Multitasking Abilities
Transactions and Cash Handling
Effective Communication
Upselling techniques
Written Communication
Hospitality service expertise
Self Motivation
Memory retention
Attention to Detail
Decision-Making
Excellent Communication
Problem-Solving
Interests
Gym
Reading
Timeline
Group Fitness Instructor
Wynard Fitess
08.2023 - Current
Food Waiter
The French House
02.2022 - 08.2023
Restaurant Waiter
Lush Coffee & Art
02.2022 - 02.2023
High School Diploma -
Witbank High
01.2016 - 02.2020