Jonneth Sugatan
Liverpool,NY
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/Event Organizer
Budek Giveaways Marketing BGM
Manila, PH
11.2017 - 01.2020
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled sensitive information in a confidential manner.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Assisted with scheduling appointments for clients and visitors.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Front Desk Receptionist
Serenti Hotel
Garapan, Saipan, MP
03.2022 - 09.2024
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support including photocopying, faxing, and filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Administrative Assistant and Operation Support
Coca-Cola Company
Laulau, Saipan City, MP
09.2024 - 09.2025
- Greeted visitors and provided general information about the company.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Education
BBA - Operations Management
Manila Business College MBC
Manila, PH05-2024
Skills
- Attention to detail
- Documentation and reporting
- Teamwork
- Customer service
- Operations management
- Decision-making
Organization and Training
- Communication Skills
- Counseling on Access to Lethal Means (C.A.L.M.)
- Connect Postvention
- ADULT Mental Health First AID USA
Timeline
Administrative Assistant and Operation Support
Coca-Cola Company
09.2024 - 09.2025
Front Desk Receptionist
Serenti Hotel
03.2022 - 09.2024
Front Desk Receptionist/Event Organizer
Budek Giveaways Marketing BGM
11.2017 - 01.2020
BBA - Operations Management
Manila Business College MBC