JOISY JACOB
Indore
Summary
Focused and resilient client relations professional with 7+ years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet assigned goals.
Overview
12
12
years of professional experience
Work History
Community Center Manager
IWG - Regus
Indore
07.2025 - Current
- Handled complaints professionally, resolved issues promptly maintaining NPS/overall customer satisfaction.
- Devised strategies for fund-raising activities generating additional resources for centre development.
- Managed budgets effectively, ensuring financial stability of the centre.
- Fostered a positive environment for staff and patrons through effective management.
- Communicated effectively with all stakeholders to ensure transparency and trust were maintained.
- Oversaw budgeting and financial management for community center operations.
Retail Sales Consultant
Forest Essentials
Indore
11.2022 - 06.2025
- Followed visual merchandising packs to display new products and promotions.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Resolved customer inquiries and complaints with professionalism and care.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Customer experience representative - Teammate
TaskUs Rangreza
Indore
12.2019 - 09.2020
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with additional retail services, including alterations, special requests and product upgrades.
- Processed high-value payments with meticulous accuracy.
Sr. Guest Relations Executive
Hotel WOW
Indore
05.2018 - 08.2019
- Hospitality industry professional who provides assistance and information to guests or customers of a hotel establishment.
- To ensure that guests have a positive experience and feel welcomed as well as valued.
Guest Relations Executive
Marriott
Indore
10.2017 - 04.2018
Cabin Crew
Jet Airways
06.2016 - 09.2017
Cabin Crew and Ground Staff
Indigo Airlines
06.2014 - 06.2016
Education
Diploma - Hospitality, tourism and customer service
Frankfinn institute of Aviation
Bachelor's - Commerce
Renaissance college of Commerce and Management
High School -
Sanmati School
Indore Skills
- Outstanding communication
- Persuasive negotiator
- Self-motivated
- Customer relations
- Report writing skills
- Conflict resolution
- Team collaboration
- Regulatory compliance
- Policy implementation
Additional Information
- ACHIEVEMENTS & AWARDS
Face of the Organization Hotel WOW, Indore 2018-19
Best Grooming Award Marriott, Indore Nov - 2017
Languages
- English
- Hindi
- Malayalam
Disclaimer
I hereby declare that all the information furnished above is true to the best of my belief.
- Joisy Jacob
Languages
English
Beginner
A1
Hindi
Beginner
A1
Malayalam
Beginner
A1
Timeline
Community Center Manager
IWG - Regus
07.2025 - Current
Retail Sales Consultant
Forest Essentials
11.2022 - 06.2025
Customer experience representative - Teammate
TaskUs Rangreza
12.2019 - 09.2020
Sr. Guest Relations Executive
Hotel WOW
05.2018 - 08.2019
Guest Relations Executive
Marriott
10.2017 - 04.2018
Cabin Crew
Jet Airways
06.2016 - 09.2017
Cabin Crew and Ground Staff
Indigo Airlines
06.2014 - 06.2016
Diploma - Hospitality, tourism and customer service
Frankfinn institute of Aviation
Bachelor's - Commerce
Renaissance college of Commerce and Management
High School -
Sanmati School