JESUS REYES
Saipan
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
18
18
years of professional experience
Work History
Marine Coordinator
Ambyth Shipping Micronesia INC.
Saipan MP 96950
08.2024 - Current
- Coordinated with the Captain and other official at the vessel in all inquiries and vessel’s schedules port call and arranging documents from involved agency’s during arrival and departure.
- Managed communication between vessel crews and shore-based operations to enhance collaboration
- Negotiated favorable contracts with suppliers/vendors for cost-effective procurement while meeting quality standards.
- Enhanced marine operations by implementing effective communication and coordination strategies.
- Streamlined vessel schedules for optimal efficiency and cost savings.
- Coordinated crew changes and travel arrangements to facilitate seamless
- Managed purchasing, sales, marketing and customer account operations efficiently.
Casino Dealer
D'Heights Resort and Casino
Mabalacat, Philippines
01.2022 - 02.2024
- Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
- Exchanged legal currency for gambling chips and coin money.
- Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
- Maintained table records and documentation thoroughly to track transactions.
Housekeeping and Room Attendant
Fersal International Corporation
Manila, Philippines
11.2020 - 11.2021
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Secured guest rooms after performing housekeeping services.
Casino Dealer
Imperial Pacific International
Saipan, MP
01.2020 - 03.2020
- Facilitated game, cash and asset security with careful observation of guest behaviour and actions.
- Utilised entertainment and small talk to establish fun and friendly environments.
- Know how to get along well with a variety of player personalities and versatile in the variety of games
- Run the game according to the house rules
- Managed gaming deals and observed game rules to keep guests satisfied.
- Reported suspicious behaviour to security personnel to minimise incidents.
Casino Dealer
City Of Dreams Manila
Paranaque, Philippines
08.2014 - 12.2015
- Provided outstanding customer service from arrival to departure for first-class casino experiences.
- Facilitated game, cash and asset security with careful observation of guest behaviour and actions.
- Engaged players at gaming tables to encourage betting and increase length of stay.
- Announced transactions clearly, audibly and correctly and confirmed correctness of bets and game pace
- Observed government regulations, licensing conditions and safe gambling practices to meet compliance requirements.
Casino Cage Cashier and VIP Host
Fort Ilocandia Resort Hotel and Casino
Laoag City, Ilocos Norte
12.2009 - 08.2013
- Processed tickets, chips and coins, handling large sums of money.
- Completed cash-desk operations to highest standard of efficiency, security and customer service.
- Counted drawers quickly and accurately at start and end of each shift.
- Handled cash and asset counts with meticulous accuracy and efficiency.
- Provided excellent customer service by recommending additional products and services to meet customer needs.
- Built and maintained strong working relationships with colleagues across the company.
- Protected company reputation by upholding all internal policies and complying with all gambling legislations.
- Collaborated with wider casino team to maintain smooth running operations.
Service Crew Member
McDonald's Fast Food Restaurant
Laoag City, Ilocos Norte
10.2007 - 11.2009
- Created lasting first impressions by welcoming and greeting customers promptly.
- Collected payments, provided accurate change and printed receipts for customers.
- Provided knowledge and guidance to colleagues to maximise team productivity.
- Serve patrons with good food and beverages in a positive and friendly manner
Education
Bachelor of Industrial Technology - Food Technology
Mariano Marcos State University
Laoag City, Ilocos Norte04.2008
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Ilocos Norte College of Arts and Trades
Laoag City, Ilocos Norte04.2004
Skills
- Strong verbal communication
- Leadership Qualities
- The ability to work in a team
- Can work under pressure and still achieving outcome
- A hard worker, who is eager to learn, accepts direction easily and willing to invest time and effort to accomplish certain responsibilities
Timeline
Marine Coordinator
Ambyth Shipping Micronesia INC.
08.2024 - Current
Casino Dealer
D'Heights Resort and Casino
01.2022 - 02.2024
Housekeeping and Room Attendant
Fersal International Corporation
11.2020 - 11.2021
Casino Dealer
Imperial Pacific International
01.2020 - 03.2020
Casino Dealer
City Of Dreams Manila
08.2014 - 12.2015
Casino Cage Cashier and VIP Host
Fort Ilocandia Resort Hotel and Casino
12.2009 - 08.2013
Service Crew Member
McDonald's Fast Food Restaurant
10.2007 - 11.2009
Bachelor of Industrial Technology - Food Technology
Mariano Marcos State University
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Ilocos Norte College of Arts and Trades
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