JESSICA ANN BARKHUIZEN

• Duo Diligence and Co-Ordination of all Toner Requests from clients in close collaboration with the Head of the Service Department.

• Worked closely with customers to understand their specific needs/challenges and therefor provide excellent advise and service, aiming on customer satisfaction and thus resulting in continuous business.
• Carried out day-to-day duties accurately, timely and efficiently.
• Prepared, updated and finalized a variety of different reports and company documents, such as customer quotations, amending quotations, account invoicing, account credits, sending clients' account statements as required, cash counter sales, cash refunds, product orders, GRV's once supplier invoices are received and updated the company's Irrigation department profile when required.
• Professionalism with both client and supplier correspondence.
• Stock management through conducting regular stock checks, maintaining accurate records and issuing stock orders and receiving stock, focusing on maintaining sufficient stock mark-ups and profit margins according to stock availability, supplier cost increases, local competitors and stock flow margin variations.
• Monthly reconciliation of my main suppliers' accounts.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
• Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
• Monitoring Creditors accounts through weekly reconciliation – working closely with suppliers and maintaining a good business relationship.
• Organized store displays for maximum visibility and attractiveness to potential buyers.
• Maintained a clean, organized sales floor, constantly organizing store displays for maximum visibility and attractiveness, thus promoting a pleasant shopping experience for customers.
• Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
• Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
• Developed strong relationships with customers, driving repeat business and loyalty, thus boosting sales.
• Performed daily cash ups, issued petty cash and ensured all allocations were done promptly and correctly.
• Daily monitoring of technicians' installation jobcards by ensuring all fittings, pipes and other accessories were booked and ensuring that the jobcards balance with the initial quotes supplied to the specific clients.
• Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
• Recommended complementary purchases to customers, increasing revenue.

PRODUCT RANGE KNOWLEDGE:

• Submersible borehole pumps, motors and control boxes, including intelligent boxes.
• Pressure pumps, Peripheral pumps, VSD pumps, Petrol pumps, Fountain pumps, Solar pumps, Sewege and Clean Water drainage pumps, KSB and Rovatti Pumps
• All galvanized, Compression/Plasson, Nylon, Buttweld Weld-on, Solvent weld, Stainless Steel, Copper Conex and Geka fittings, Bauer and Perrot fittings, Camlock fittings, Micro irrigation and dripline fittings, Button Drippers, UPVC and Waste fittings, Aluminium, Cast-iron and Moulded PVC fittings.
• Galvanized pipes.
• UPVC and MPVC Pipes.
• LDPE and HDPE irrigation pipes.
• Polycop, Uniflow and Copper plumbing pipes.
• Suction and layflat hoses.
• Fire Hoses.
• Drainage pipes.
• Thomas Ultra Repair Clamps.
• Thomas Multi-Range Couplings.
• Galvanized weld-on and screwed flanges, both T1600 and T/D drilled.
• Light, Medium and Heavy duty hose clamps.
• Solenoid valves.
• PRV valves.
• Ball valves, Gate Valves, Butterfly Valves, Knife Valves, Check Valves, Double Door Non-Return Valves, Foot Valves, Frog traps
• Outdoor controllers.
• Pop-up sprinklers.
• Micro Sprinklers and hanging sprinklers for greenhouses.
• JOJO water tanks and compiling all the necessary components.

• Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
• All pre-owned vehicles’ administrative duties, eg putting vehicles into stock, obtaining the vehicle registration documents, arranging for vehicles to be tested for roadworthiness and ensuring that all necessary repairs are done, in order for the vehicle to be ready for re-sell.
• Responsible for all pre-owned sales files, ensuring that all necessary documentation is enclosed and company policy is adhered to.
• Managing petty cash.
• Assisting with cross-border pre-owned trade-in process.
• Handling all motor dealer sales, including invoicing.
• Assisting the sales executives with administrative duties, thus assisting them in meeting monthly sales targets.
• Assisted in online vehicle auctions purchase selections.
• Assisted in online selling portal vehicle updates.