Jeandre Pienaar
Sales Representative
Secunda
Summary
Experienced in sales, client retention, and staff management with strong organizational and time management skills. An analytical thinker and problem solver who excels both independently and as part of a team. Known for being a hard worker, always eager to learn and taking pride in delivering exceptional results.
Overview
26
26
years of professional experience
1997
1997
years of post-secondary education
Work History
Restaurant Manager
Coffee Couture
07.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Sales Assistant
PNA Stationaries
12.2021 - 07.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Processed transactions accurately while maintaining a high level of customer service.
Assistant Retail Manager
Eskort Butchery
07.2021 - 10.2021
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
Sales Executive
Westvaal Motors
10.2016 - 03.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Expanded market share with strategic territory planning and targeted prospecting.
Account Manager
Flight Centre Business Travel
07.2013 - 10.2015
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Account Manager
Flight Centre Corporate Traveller
07.2012 - 07.2013
Team Leader / Manager
Flight Centre Rivonia
07.2009 - 07.2012
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Assistant Team Leader
Flight Centre Fourways
07.2008 - 07.2009
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
International Travel Consultant
Flight Centre Ruimsig
11.2007 - 07.2008
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Exceeded sales targets through the creation of customized travel packages tailored to individual client needs.
- Kept up-to-date with global travel trends and advisories to provide accurate information and ensure safe travels for clients.
- Boosted company revenue by upselling additional services such as trip insurance, activity bookings, and upgraded accommodations.
Sales Consultant
Vodacom Krugersdorp
01.2005 - 11.2007
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Sales Consultant
Music Obsession Krugersdorp
02.2004 - 01.2005
- Company Overview: https://www.linkedin.com/vsearch/p?company=Student%2BFlights%2BAustralia%2B%2F%2BSouth%2BAfrica&trk=prof-exp-company-name
- Https://www.linkedin.com/vsearch/p?company=Student%2BFlights%2BAustralia%2B%2F%2BSouth%2BAfrica&trk=prof-exp-company-name
Waiter
Spur Phalaborwa
03.2000 - 12.2003
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Control Room Operator
SpesPlan Hazyview
01.1999 - 03.2000
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
Education
Matriculated -
Evander High
Evander, South Africa01-1997
Skills
Staff management
Customer engagement
Teamwork and collaboration
Team management
Inventory control and record keeping
Cross-selling products and services
Account management
Customer relationship building
Sales process
Prospecting skills
Travel policy creation
Itinerary development
Attributes
- Innovative
- Punctual
- Professional
- Multi Tasking
- Organised
- Creative
Timeline
Restaurant Manager
Coffee Couture
07.2023 - Current
Sales Assistant
PNA Stationaries
12.2021 - 07.2023
Assistant Retail Manager
Eskort Butchery
07.2021 - 10.2021
Sales Executive
Westvaal Motors
10.2016 - 03.2019
Account Manager
Flight Centre Business Travel
07.2013 - 10.2015
Account Manager
Flight Centre Corporate Traveller
07.2012 - 07.2013
Team Leader / Manager
Flight Centre Rivonia
07.2009 - 07.2012
Assistant Team Leader
Flight Centre Fourways
07.2008 - 07.2009
International Travel Consultant
Flight Centre Ruimsig
11.2007 - 07.2008
Sales Consultant
Vodacom Krugersdorp
01.2005 - 11.2007
Sales Consultant
Music Obsession Krugersdorp
02.2004 - 01.2005
Waiter
Spur Phalaborwa
03.2000 - 12.2003
Control Room Operator
SpesPlan Hazyview
01.1999 - 03.2000
Matriculated -
Evander High
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