JAYA VISHWAKARMA
Ujjain
Summary
Insightful Senior Consultant and Quality analyst with 4+ years of experience in BPO consulting. Optimistic, organised and flexible. Excellent persuasion and leadership skills. Proficient in generating logical solutions to solve intricate problems.
Seasoned Policy Specialist with background in policy research, development and implementation. Skilled in analyzing current policies, recommending modifications, and working collaboratively with stakeholders to ensure optimal outcomes. Strengths include strategic planning, problem-solving abilities and excellent communication skills. Previous impact includes influencing key policy changes and improving organizational efficiency through effective policy management.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Policy Specialist
Taskus India Pvt LTD
Indore
06.2025 - Current
- Developing and implementing comprehensive organizational policies and procedures to ensure operational compliance.• Analyzing complex regulatory requirements and translating them into actionable internal guidelines.• Conducting regular audits to identify policy gaps and recommending strategic solutions to mitigate risks.• Collaborating with cross-functional teams to facilitate training programs on new policy rollouts.
Quality Analyst
Taskus india pvt LtD
indore
01.2023 - 06.2025
- Conducted thorough quality assessments on client deliverables to ensure compliance.
- Collaborated with cross-functional teams to identify and resolve quality issues.
- Developed and maintained quality assurance documentation for standard operating procedures.
- Facilitated training sessions for team members on quality standards and best practices.
Subject Matter Expert
Taskus
Indore
05.2021 - 12.2023
- Trained, coached and mentored consultants to increase team productivity
- Carried out data analysis and assessment and presented results to management
- Provided analytical support for new product development and programme implementation
- Handled complex problems and issues by understanding root causes and implementing solutions.
Customer Support Executive
Tech Mahindra
Ujjain
09.2020 - 05.2021
- Effectively managed customer complaints, providing smart solutions or escalating to management
- Worked as Subject matter expert
Customer Support Executive
Teleperformance
Indore
07.2019 - 02.2020
- Managing a team of representatives offering customer support
- Overseeing the customer service process
- Resolving customer complaints brought to your attention
- Creating policies and procedures.
Education
MBA - HR
Mhakal Institute of Technology And Managment
Ujjain 06.2021 - 06.2023
BSC - Statistics
Holkar Science
IndoreSkills
- Strong Analytical Skills
- Team Management
- Strong Communication Skill
- Leadership Quality
- Customer retention
- Policy writing
- Regulatory analysis
- Compliance auditing
- Risk management
- Policy implementation
- Quality assurance
- Cross-functional collaboration
- Data analysis
- Training development
- Attention to detail
- Team leadership
- Strategic thinking
Languages
English
Advanced
C1
Timeline
Policy Specialist
Taskus India Pvt LTD
06.2025 - Current
Quality Analyst
Taskus india pvt LtD
01.2023 - 06.2025
MBA - HR
Mhakal Institute of Technology And Managment
06.2021 - 06.2023
Subject Matter Expert
Taskus
05.2021 - 12.2023
Customer Support Executive
Tech Mahindra
09.2020 - 05.2021
Customer Support Executive
Teleperformance
07.2019 - 02.2020
BSC - Statistics
Holkar Science