Ishivdeep Singh
Manager Loss Prevention
Jalandhar
Summary
A challenging position in a good professional organization where I can enhance my skills & strengths in conjunction with the company’s goals & objectives.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
3
3
Languages
Work History
Manager Area Loss Prevention (MLP)
Reliance Retail Limited
Jalandhar.
10.2020 - Current
- Managing 30 plus Loss prevention associates at 31 sites.
- Prime objective is to prevent the loss to the company.
- Asset protection.
- Accessing the root cause of shrinkage and or process non-compliance.
- Conducting Site Risk Assessment (SRA) for the sites
- Optimising inventory shrinkage.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Ensure Processes laid by the company are ahead at all times by the store team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry internal/ external customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Restaurant General Manager
KFC Restaurant (Sapphire Foods Pvt. Ltd.)
Jalandhar.
05.2012 - 05.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Maintained facility and grounds to present positive image.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Customer Facilitator
ITC Ltd. (Lifestyle Retail Business Division) Chandigarh
Chandigarh
09.2002 - 03.2006
- Handling all customer queries.
- Looking after the Visual Merchandising (V.M)
- Training the new comer and the existing staff by providing product knowledge.
- Inventory management.
- Customer profiling.
- Acquisition and retention.
- Coordinating with various departments of the organization for the smooth running of the store operations.
- Maintaining MIS reports.
- Job profile and responsibilities
Education
P.G. Diploma - Information Technology
Manipal University
Sikkim06.2001
Bachelor of Arts - Arts
G.N.D.U. Amritsar
DAV College. 04.2001 - 01.2001
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Interests
Reading, listening to music, cricket, surfing on net
Disclaimer
Name: Ishvdeep singh Father’s Name: Late. S. Jaswant singh Sex: Male. Marital Status: Married. Date of Birth: 1978-11-25. Dated: 2025-08-02.
Additional qualification
- Two years Higher Diploma in System Engineering (HDSE) from APTECH. With (DOS 6.22, WINDOWS NT, C++, ORACEL with DEVELPOR 2000, JAVA.)
- Diploma in Business Management from AIMA.
Timeline
Manager Area Loss Prevention (MLP)
Reliance Retail Limited
10.2020 - Current
Restaurant General Manager
KFC Restaurant (Sapphire Foods Pvt. Ltd.)
05.2012 - 05.2020
Customer Facilitator
ITC Ltd. (Lifestyle Retail Business Division) Chandigarh
09.2002 - 03.2006
Bachelor of Arts - Arts
G.N.D.U. Amritsar
04.2001 - 01.2001
P.G. Diploma - Information Technology
Manipal University
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