Irene Lee
Normal,IL
Summary
My experience with customer service primarily relates to telecommunications. In my first working week, one customer asked where the bus station was. The customer was using hand language. However, I offered a piece of paper and a pen and tried to communicate. I was successful in my attempt. I wrote out the directions and time of the bus, and they thanked me for helping.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
KT Telecom
Saipan, MP
06.2022 - 06.2023
- Enhance verbal and written communication skills to ensure clear and professional interaction with visitors, clients, and colleagues.
- Pay attention to details in tasks such as scheduling appointments, handling money/ checks, and organizing by name and date.
- Familiarize with office software such as Excel, Quickbooks, and Hivedesk.
- Develop strategies for handling difficult situations and ensuring that conflicts are solved.
Assistant Teacher
Seventh-Day Adventists
Saipan, MP
05.2020 - 02.2022
- Assisted the lead teacher in preparing instructional materials and classroom activities for a lesson on fractions in Math and English
- Offered individualized assistance to students struggling with specific aspects of the lesson, such as identifying equivalent fractions or spelling a word.
- Communicated regularly with the lead teacher, parents, and other school staff to ensure continuity and coherence in instructional practices and student support strategies.
Education
Elementary Education
Illinois State University
Normal, IL05-2027
Skills
- Actively listening to customer needs
- Resolving issues promptly
- Offered step-by-step guidance
- Excel, Quickbooks, Hivedesk etc
- Collaborate effectively as a team
- Organize materials and resources
Languages
Korean
First Language
Timeline
Front Desk Receptionist
KT Telecom
06.2022 - 06.2023
Assistant Teacher
Seventh-Day Adventists
05.2020 - 02.2022
Elementary Education
Illinois State University
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