Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Harshita Joshi

Harshita Joshi

Customer Service Executive
Indore

Summary

Dynamic Customer Service Executive with proven success at TaskUs, brings 5.9 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

Overview

6
6
years of professional experience

Work History

Customer Service Executive

TaskUs
Indore
01.2022 - 04.2025
  • Reduced average time through efficient problem-solving skills without sacrificing quality of service provided.
  • Managed high volume of query while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Provided company information and policies to customers upon inquiry and answered questions via email, or online chat.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed approximately 30 emails and chats per day from customers.

Customer Service Executive

Qconnects
Indore
03.2021 - 12.2021
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Administrative Assistant

Marriott
Indore
08.2019 - 11.2020
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Education

B.Comm - Commerce

Shri Vaishnav College of Commerce
Indore, India
04.2001 -

Diploma - Air Hostess

Frankfinn Institute of Air Hostess Training
Indore, India
04.2001 -

High Secondary School Certification - Commerce

Shri Umiya Girls School
Indore, India
04.2001 -

Skills

Customer relationship management

Customer needs assessment

Issue escalation

Payment management

Complaint handling

Online chat and email

Customer engagement

Relationship building

Team collaboration

Public speaking

Presentation skills

Troubleshooting

Team training and development

CRM software

Hobbies

Travelling

Listening to music

Watching movies


Timeline

Customer Service Executive

TaskUs
01.2022 - 04.2025

Customer Service Executive

Qconnects
03.2021 - 12.2021

Administrative Assistant

Marriott
08.2019 - 11.2020

B.Comm - Commerce

Shri Vaishnav College of Commerce
04.2001 -

Diploma - Air Hostess

Frankfinn Institute of Air Hostess Training
04.2001 -

High Secondary School Certification - Commerce

Shri Umiya Girls School
04.2001 -

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Harshita JoshiCustomer Service Executive