GUNJAN TIWARI
Senior Manager
Indore
Summary
Senior Manager at ICICI Lombard with 7 years of experience in Bancassurance and General Insurance. Currently leading a team of 5 members across 2 zones of ICICI Bank in Ujjain and Gwalior region. Proven track record in driving business growth, managing channel relationships, and achieving regional targets for both retail and corporate General Insurance portfolios. Strong expertise in stakeholder management, team leadership, and business strategy.
Overview
4
4
Certifications
7
7
years of professional experience
Work History
Senior Manager
ICICI Lombard General Insurance Company
01.2026 - Current
- Led cross-functional teams to optimize insurance product offerings and enhance customer satisfaction.
- Developed strategic initiatives to improve operational efficiency and reduce claim processing times.
- Mentored junior managers, fostering a culture of continuous improvement and professional development.
- Analyzed market trends to inform product development strategies and maintain competitive advantage.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
Senior Branch Manager
Care Health Insurance Ltd
09.2025 - 11.2025
- Sales and Marketing of Health Product for the Company
- Recruitments of Agents for the business requirement
- Selling of health Insurance Business from the agents
- Customer servicing and maintain the MIS On Daily Basis
Relationship Manager
Liberty General Insurance Ltd
03.2022 - 08.2025
- Strong customer orientation and a professional approach with the ability to interact with all levels within the organization
- Handling Mortgage Insurance of Indore Region and works as a channel Partner
- Monitoring of Home Loans and Property Loan, Commercial Loan on daily basis, and suggesting the client for property insurance and Loan secure insurance
- Checking out the disbursement data and provide the insurance attached
- Customer servicing related to claims
- Maintaining Daily Reporting and MIS required by the organizations
Unit Sales Manager
ICICI Lombard GIC Ltd.
06.2019 - 02.2022
- Handling ICICI Bank Branches of Indore Region and works as a Channel Partner
- Analysis of Data Projection on Daily Basis Provided by the organization
- Analyze Client Business requirement and processes, prepare business requirement document
- Maintains the daily MIS required by the organization
- Coordinating with other department such as Underwriting, Claims and Operations
Education
MBA -
Pune Institute of Business Management
05-2019
BCA - undefined
Dr. Harisingh Gaur Central University
Sagar06-2015
12th - undefined
Nirmal Jyoti Senior Sec School, Bina
05-2012
10th - undefined
Nirmal Jyoti Senior Sec School, Bina
05-2010
Skills
Management
Sales & marketing
Leadership
Teamwork
Data analysis
Branch operations
MIS reporting
Client relationship management
Cross-functional coordination
Certification
Certification in Financial Modeling from Cians Analytics
EXTRA CURRICULUM ACTIVITIES
Industrial Visit in Mapro food Pvt Ltd. & Decathlon Committee Head in College Convocation Ceremony House Representative in school Event Organizer (Women Empowerment, College Fest, Office Activities) Actively Participate in School Competition Industrial Visit in Mapro food Pvt Ltd. & Decathlon Committee Head in College Convocation Ceremony House Representative in school Event Organizer (Women Empowerment, College Fest, Office Activities) Actively Participate in School Competition
CERTIFICATIONS & ACHIEVEMENTS
Received Best Performer award by Seniors of the organization, Received Award from College Head for Corporate Outstanding Performance, Received Award from ICICI Bank Head for achieving targets, Gold medal in Basketball (Inter-school Competition)
Timeline
Senior Manager
ICICI Lombard General Insurance Company
01.2026 - Current
Senior Branch Manager
Care Health Insurance Ltd
09.2025 - 11.2025
Relationship Manager
Liberty General Insurance Ltd
03.2022 - 08.2025
Unit Sales Manager
ICICI Lombard GIC Ltd.
06.2019 - 02.2022
10th - undefined
Nirmal Jyoti Senior Sec School, Bina
12th - undefined
Nirmal Jyoti Senior Sec School, Bina
BCA - undefined
Dr. Harisingh Gaur Central University
MBA -
Pune Institute of Business Management