Gugu Precious Tembe

• Managed employee relations issues professionally, resolving conflicts

efficiently while maintaining confidentiality at all times.

• Responsible for five sites
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
• Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
• Organized and led staff orientation programs and training to promote collaboration.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Recruited top talent to maximize profitability.

· Managing and organizing of all staff training

• Processed paperwork and hiring details for promotions and lateral position changes.
• Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
• Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
• Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
• Assisted in workforce planning efforts by analyzing staffing needs based on organizational goals and growth projections.
• Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
• Drafted and documented employee handbook and company policies to reduce compliance risks.
• Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
• Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Scheduling Medical and Induction booking and keep record of fitness of all employees
• Keep record of all alcohol cases
• Keep record of employees who have follow-up appointment at medical station
• Preparing appointment letters
• Recruitment of new staff
• Printing and assisting with timesheets
• Managing and Keep record of employees leave (Leave Report)
• Managing and Keep record of employee’s absenteeism (Absenteeism Report)
• Preparing Keep Record of Monthly Report
• Scheduling and keeping record of exit medicals
• Managing UIF administration

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
• Coordinated employee training programs to promote professional development and skill enhancement.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Supported HR Manager in strategic planning sessions focused on organizational development and growth.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Organized new employee orientation schedules for new hires.
• Processed employee termination paperwork at direction of supervisory staff.
• Improved employee satisfaction by developing and implementing new HR policies and procedures.
• Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
• Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
• Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Facilitated open lines of communication between management and staff, fostering a positive work environment.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Applied mediation and collaboration to successfully resolve employee complaints and grievances.
• Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
• · Provident fund administration/Payment schedules
• Assisting with Disciplinary Hearing
• Administered compensation, benefits, and performance management systems at direction of supervisor.
• Responded to employee inquiries regarding benefits and other HR topics.
• Updated and maintained employee attendance records.
• Developed and maintained HR policies and procedures.
• Participated in recruitment and selection process for new hires.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Compiled employee records from individual departments to maintain central files.
• Checked references for potential candidates.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Assisted with creating employee handbooks and manuals.
• Conducted exit interviews with terminated employees.
• Participated in job fairs to recruit new talent.
• Created job descriptions on boards for vacant jobs.

• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Increased efficiency by streamlining filing systems and organizing important documents.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Assisting with Disciplinary Hearing
• Issuing stock to end users
• · Bin stock received
• · Count the receipts accurately, check the material or sample quantity
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Processed documents and materials to disseminate information to appropriate parties.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.

• Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
• Improved employee satisfaction and performance with targeted training initiatives.
• Reduced time spent on administrative tasks by automating key processes.
• · Monitoring PTO training
• · Submit weekly training stats
• · Recording employee training (file/training matrixes)
• · Assisting with Abet Students
• · Booking training (Licence upgrade, basic training) for employees
• Completed human resource operational requirements by scheduling and assigning employees.
• Collaborated with managers to identify and address employee relations issues.
• Developed and implemented onboarding and orientation programs for new employees.

• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.
• Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
• Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
• Increased sales by establishing rapport with customers and identifying their needs.
• Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
• Demonstrated features, answered questions and offered solutions.
• Analyzed market trends and customer feedback to identify areas for potential growth or improvement.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
• Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
• Responded to in-person and telephone requests for information about company offerings.
• Implemented new sales strategies that led to improved market penetration and higher profit margins.
• Developed long-lasting client relationships by providing exceptional customer service.
• Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
• Managed key accounts, resulting in increased repeat business and higher revenue growth.