Glenn Policare

• Oversee and lead daily operations of 224 room oceanfront resort.
• Senior lead for Rooms Division (Front Office, Housekeeping, Reservations and Guest Services), Security and Recreation departments along with assisting Human Resources and Food/Beverage departments.
• Participate in annual budget planning while controlling and monitoring monthly expenses.
• Defined, implemented, and revised operational policies and guidelines.

Selected Achievements:

• Elevated Trip Advisor property ranking from #6 to #3 through ongoing employee training in customer service.

• Developed and launched Manager on Duty Program.

• Created additional room categories with sales team resulting in 15% rate increase for newly categorized rooms.

• Defined, implemented and revised operational policies and guidelines for repurposing resort into a COVID-19 quarantine facility.
• Oversaw day-to-day production activities in accordance with business objectives.

• Oversaw and led daily operations of Sports, Entertainment and Activities department for 304 room oceanfront resort
• Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
• Ensured exceptional guest experience while promoting culture of safety and excitement around beach, water park and pool areas.
• Member of annual budget planning committee
• Directed execution of all annual hotel and community events.
• Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.

Selected Achievements:

• Expanded local Flow Rider competition to be included in International Flow Tour Asia Series.

• Increased departmental customer service satisfaction ratings by 7%.

• Established and maintained rotating internship program with California University Recreation Departments (Cal Poly SLO, CSUN, CSULB, SDSU).

• Decreased transportation expense for off-island hires by 22% .

• Managed activities portion of Sports, Entertainment and Activities department.
• Responsible for training of 40+ lifeguard staff
• Ensured exceptional delivery of games, activities and lessons for all resort guests while maintaining safe environments at pools, beach and water park areas.
• Led efforts to conceive, develop and execute thematically aligned entertainment programming.
• Assigned work to staff, set schedules, and motivated strong performance in key areas

Selected Achievements:

• Implemented in-service training with all lifeguards through on-site weekly "Red Shirt drills" and monthly safety seminars.

• Launched and marketed hotel "Challenge Card Program" resulting in increased activity participation.

• Emceed all Special Events, activities and fundraisers.

• Lead opening team member for $25m water park expansion project.
• Interviewed/trained all new staff regarding water park/activities operations
• Created new SOP for expanded department.
• Managed 30+ recreational staff. Developed and oversaw daily Kids College program.
• Created and implemented daily and monthly water park activities schedule
• Developed Kids College Spring Break Program/Summer Camp Program.

• Managed 30+ seasonal staff at residential overnight camp facility
• Interviewed, trained and supervised all new camp staff.
• Organized all evening Special Events. Implemented daily and weekly activities schedule.
• Developed and supervised off-site surfing and kayak program.
• Assisted in American Camping Association accreditation process
• Coordinated transportation of out-of-state campers.
• Assisted with marketing and promotions. Coordinated off-season/weekend reservations of facility groups.