Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gaurav Sharma

Technical Customer Support Executive
Morena

Summary

Dynamic Business Development Executive with a proven track record at Tech Mahindra, excelling in customer relations and team leadership. Enhanced operational efficiency through innovative problem-solving and strategic growth planning, while mentoring future leaders. Recognized for optimizing processes and significantly improving customer satisfaction, driving organizational success.

Versatile Executive offering 3-year track record of overseeing and managing 3 operations to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.

Developed core competencies in leadership and strategic planning within corporate environment. Skilled in managing cross-functional teams and driving project success, seeking to leverage these skills in new field. Aiming to transition into role that values collaboration and innovative problem-solving. Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

1
1
year of professional experience

Work History

Businee Developmet Executive

Tech Mahindra
NOIDA
02.2025 - 11.2025
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Prepared annual data to determine metrics for operational performance.
  • Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.

Education

B.tech - Information Technology

Institute of Technology And Management
Gwalior, India
04.2001 -

Skills

Customer relations

Team player

Team leadership

Administrative skills

Problem resolution

Executive support

Team building

Customer retention

Workflow planning

Interpersonal skills

Quality management

Sales analysis

Analytical skills

Strategy development

Growth planning

Business development

Human resources

Employee scheduling

Marketing

Motivation

Timeline

Businee Developmet Executive

Tech Mahindra
02.2025 - 11.2025

B.tech - Information Technology

Institute of Technology And Management
04.2001 -
Gaurav SharmaTechnical Customer Support Executive