GARIMA CHOUHAN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
8
8
years of professional experience
Work History
Deputy Manager
Axis Bank Ltd.
01.2024 - Current
- Supports branch and other business units in preparation of any audit related deliverables and attend to any audit findings and resolve them immediately
- Processing salary, customer instruction, salary, AOF, RTGS, NEFT, FT and bulk neft within TAT
- Maintain Registers and documents Book Manuals and registers and e-register maintenance
- Handling CTS Clearing, ATM loading and lobby management
- Locker operations and allotment
- Maintenance of undelivered security items (Cheque Book, Debit card) and ensuring the delivery of the same to respective customers
- Process the services requests
- Handling customer queries
- Authorization of vouchers.
Assistant Manager
Kotak Mahindra Bank
12.2021 - 08.2023
- BOD, EOD Of Cash, Cash balancing and Cash bundling
- Manages the cash operations (receipt and payment) across the counter including ATM replenishment, door step and CMS cash management
- Identification of counterfeit cash and ensure adherence of process laid down by the bank
- Custodian of teller box, locker, demand draft, letterhead, passbook, kit and Atm
- Generates and reviews for various MIS reports
- Processing salary, customer instruction, salary, AOF, RTGS, NEFT, FT and bulk neft within TAT
- Maintain Registers and documents Book Manuals and registers and e-register maintenance
- Handling CTS Clearing, ATM loading and lobby management
- Locker operations and allotment
- Maintenance of undelivered security items (Cheque Book, Debit card) and ensuring the delivery of the same to respective customers
- Supports branch and other business units in preparation of any audit related deliverables and attend to any audit findings and resolve them immediately
- Analyzes and understands client needs and requirements in order to be able to effectively Cross selling of third party product (SIP, MUTUAL FUNDS, DEMET ACCOUNT, LI, POS) Generating revenue by cross selling TPP (MUTUAL FUNDS, SIP).
Customer Service Officer
AU Small Finance Bank
11.2020 - 06.2021
- Handling CTS Clearing
- Resolution of complaints and Customer Service
- Process RTGS, NEFT, fund transfer and service request, Salary Uploads, AOF within TAT
- Maintain Registers and documents And Book Manuals and registers & e-register maintenance
- Locker operations and allotment
- Custodian of ATM, locker, Gold, cheque box , complaint, Demand draft, letter head, passbook, kits
- Supports branch in preparation of any audit related deliverables and attend to any audit findings and resolve them immediately
- Analyzes and understands client needs & requirements in order to be able to effectively cross-sell 3rd party products of the bank, collection of candid feedback, providing referrals to business
- Cash handling
- Manages the cash operations (receipt & payment) across the counter including ATM replenishment, doorstep & CMS cash management and EOD cash balances Also Identification of counterfeit cash and ensure adherence of process laid down by the bank.
Administrative Executive
Shree Mateshwari Real Estate Pvt Ltd.
05.2017 - 09.2020
- Guiding the team, mentoring the freshers & managing the deadlines
- Dealing with clients and customers with Managing office and Sites visit
- Cold calling for generating Leads
- Managing and handling documents works
- Document Presentation.
Senior Customer Service Officer
ICICI Bank Ltd
03.2016 - 03.2017
- Handling day to day cash transactions and processing other transactions
- Effective handling customer queries, complaints and improving customer service levels
- Prudent handling of cash with ability to detect fake notes
- Maintaining MIS for all the products
- Managing relationship with High-net-worth customers
- Manage assigned branch operational functions like custodian for pins, cheque books, locker
- Ensuring adherence to banking regulation, know your customer (KYC), Data & Information security etc
- Responsible for cross selling of third-party product and generating leads of all products
- Conduct outbound marketing calls and scouts for new lead and referrals to generate business
- Achieved the conversion target, sale per month through Retail business development channel in all the available liability products.
Education
Business Analysis -
International Institute of Business Analysis
Pune, India05.2024
Post-graduation diploma in Banking Operations - Banking Operations
National Institute of Information Technology
Bhopal,Madhya Pradesh11.2015
Bachelor of Commerce - Economics
Vikarmaditya College
Bhopal,Madhya Pradesh01.2015
Skills
- Banking Software
- Proficient in MS Office
Management And Leadership Acumen
- Problem Solving
- Excellent Communication and Analytical Skills
- Mentoring, Leading and managing team
- Building up team from scratch and grooming best talents
- Proactive team player and result oriented
- People Management and Team management
Personal Information
Date of Birth: 09/09/93
Hobbies and Interests
Painting and Traveling
Languages
English
Hindi
Timeline
Deputy Manager
Axis Bank Ltd.
01.2024 - Current
Assistant Manager
Kotak Mahindra Bank
12.2021 - 08.2023
Customer Service Officer
AU Small Finance Bank
11.2020 - 06.2021
Administrative Executive
Shree Mateshwari Real Estate Pvt Ltd.
05.2017 - 09.2020
Senior Customer Service Officer
ICICI Bank Ltd
03.2016 - 03.2017
Business Analysis -
International Institute of Business Analysis
Post-graduation diploma in Banking Operations - Banking Operations
National Institute of Information Technology
Bachelor of Commerce - Economics
Vikarmaditya College
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