Summary
Overview
Work History
Education
Skills
References
Timeline
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Gabisani Hemba Maphanga

IT System Analyst
Witbank

Summary


Systems professional with strong background in analyzing and optimizing IT systems. Skilled in troubleshooting, system integration, and data analysis to enhance operational efficiency. Known for collaborative teamwork and delivering reliable results, adapting seamlessly to evolving project requirements. Expertise in I.T Project Management (SDLC, PDLC), IT Systems, DMS System, Software Development, Programming (SQL, C# & C++, Java Scripts, HTML, ASP.Net & VB .Net), Hardware(A+ & N+) and SCADA Management, Software, LAN. Communication, Planning, Analysis, Technical problem solving, Customer liaison & Negotiation abilities, paired with proactive and solution-oriented approach.


Overview

18
18
years of professional experience
1
1
Language

Work History

Systems Analyst

Eskom Megawatt Park
03.2023 - Current
  • Active Directory and Entra ID analysis.
  • Domain Name System (DNS)
  • Group Policy Objects (GPOs)
  • Authentication
  • Azure Active Directory (AAD) Connect.
  • Public Key Infrastructure (PKI)
  • Key Management Services (KMS)
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Designed and executed test cases to validate system functionality before full-scale rollouts.
  • Collaborated with cross-functional teams to develop innovative solutions for business challenges.
  • Documented all system changes meticulously, ensuring knowledge was preserved for future reference.
  • Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
  • Created and administered profiles and accounts, also maintaining systems documentation.
  • Efficiently resolved technical issues through thorough troubleshooting, analysis, and problem-solving skills.
  • Performed software installations and OS upgrades to support layered software packages.
  • Streamlined user account management by automating the onboarding and offboarding processes.
  • Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
  • Managed onboarding and offboarding of employees.
  • Diagnosed and executed resolution for network and server issues.
  • Led server infrastructure development, quality assurance, staging and production systems.

Senior System Support Technician (T12)

Eskom (Pty) Ltd
12.2011 - 02.2023
  • Data Base and Diagrams Management
  • Comms Performance Maintenance
  • FPI (Fault Path Indicator) Management
  • Pre-commission and Commissioning
  • GPRS System and Server Maintenance
  • Creating and Maintaining RTU Databases
  • Business Event Notify (BEN) Sever Maintenance
  • Reclosers Project Comms Configurations.
  • Technical Problem and Troubleshooting
  • Customer Liaison and Negotiations
  • Standby Duties
  • Attend DX N.R Performance Meetings
  • Trained junior technicians to improve their technical skills and increase overall team productivity.
  • Trained users on how to operate components and systems.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
  • Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Tested new software and hardware prior to deployment.
  • Monitored system performance to identify potential issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Junior System Support Technician (T11)

Eskom (Pty) Ltd
01.2009 - 11.2011
  • Data Base Management
  • Comms Performance Maintenance
  • Diagrams Management
  • Pre-commission and Commissioning
  • GPRS System and Server Maintenance
  • Creating and Maintaining RTU Databases
  • Business Event Notify (BEN) Sever Maintenance
  • Reclosers Project Comms Configurations.
  • Technical Problem and Troubleshooting
  • Customer Liaison and Negotiations
  • Standby Duties
  • Attend DX N.R Performance Meetings

Junior System Support Technician (Temp)

Eskom (Pty) Ltd
06.2008 - 01.2009
  • Data Base Management
  • Comms Performance Maintenance
  • Diagrams Management
  • Pre-commission and Commissioning
  • Creating and Maintaining RTU Databases
  • Technical Problem and Troubleshooting
  • Customer Liaison and Negotiations

IT Lab Technician

Tshwane University Of Technology
03.2008 - 06.2008
  • Provide Hardware and software maintenance
  • Installing Operating Systems and software
  • Had were repairs
  • Network Configurations.
  • I.T Lab Maintenance.
  • Student Assistant

Field Technician

Ignets Solutions
07.2007 - 12.2007
  • Hardware and software configurations maintenance
  • Network Configurations
  • Desktop Support.
  • Adult Base Education Training Software Maintenance

Education

National Diploma - Information Technology (Development Software)

Tshwane University of Technology
01.2007

Matric (Grade 12) - undefined

Lydenburg Hoer Skool
01.2003

Skills

Knowledge of IT Project Management

Knowledge of System Development Life Cycle (SDLC)

Knowledge of Project Development Life Cycle (PDLC)

Knowledge of Server 2003, Windows 7, Windows XP

Knowledge of different types of Eskom RTU Protocols,

Knowledge of different types of Database Systems eg Oracle, Sybase,

Knowledge of different types of Information systems,

Knowledge of types of Computer Hardware,

Knowledge of different types of programming languages (SQL, C#, C Programming, Java Scripts, HTML, ASPNet and VB Net)

Knowledge of MS Office Package,

Knowledge of Eskom Business processes,

Knowledge of SMART System,

Knowledge of DBMS Maintenance

Knowledge of DBMS processes,

Knowledge of DBMS System,

Knowledge of Research Analysis and Benchmarking Methodologies

Knowledge and understanding of the Distribution Business,

Knowledge and understanding of Errors handling

Knowledge in solving technical problem Hardware and software related

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References

Available on Request

Timeline

Systems Analyst

Eskom Megawatt Park
03.2023 - Current

Senior System Support Technician (T12)

Eskom (Pty) Ltd
12.2011 - 02.2023

Junior System Support Technician (T11)

Eskom (Pty) Ltd
01.2009 - 11.2011

Junior System Support Technician (Temp)

Eskom (Pty) Ltd
06.2008 - 01.2009

IT Lab Technician

Tshwane University Of Technology
03.2008 - 06.2008

Field Technician

Ignets Solutions
07.2007 - 12.2007

Matric (Grade 12) - undefined

Lydenburg Hoer Skool

National Diploma - Information Technology (Development Software)

Tshwane University of Technology
Gabisani Hemba MaphangaIT System Analyst