Futhi Nozipho Dlamini
Sales Executive
Barberton
Summary
Dynamic sales executive with a proven track record at Westvaal Motor Group, excelling in relationship building and customer relationship management. Achieved sales goals through effective strategies and exceptional service, enhancing client satisfaction. Proficient in CRM systems, driving efficiency in operational processes and ensuring regulatory compliance.
Developed essential skills in fast-paced, collaborative environment, demonstrating strong analytical thinking and problem-solving capabilities. Seeking to transition into new field where these transferable skills can be effectively applied. Committed to contributing to team success and achieving impactful results.
Overview
13
13
years of professional experience
Work History
F&I Trainee
Westvaal Motor Group T/a Westvaal Barberton
05.2024 - Current
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
- Filled out timesheets and paperwork according to identified requirements.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
Sales Executive
Westvaal Motor Group
02.2012 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Education
N6 CERTIFICATE - Human Resources Management
TVET COLLEGE
Barberton, South Africa 04.2001 -
Certificate of Technical Studies - RE5 Regulatory Examination: Rep in All Categories
FSCA - Moonstone
Stellenbosch, South Africa 04.2001 -
Skills
Project Support
Effective time management
Team collaboration
Report preparation
Relationship building
Efficiency in operational processes
Customer relationship management
Service excellence
Detail-oriented data entry
Skilled in [software]
Statistical data analysis
Knowledge of regulatory compliance
Vehicle operation
Reading, travelling and sight seeing
I love reading and learning about new things, new technologies, news about other places , people and different cultures. I love finding special places like old sites or historical sights.
Timeline
F&I Trainee
Westvaal Motor Group T/a Westvaal Barberton
05.2024 - Current
Sales Executive
Westvaal Motor Group
02.2012 - Current
N6 CERTIFICATE - Human Resources Management
TVET COLLEGE
04.2001 -
Certificate of Technical Studies - RE5 Regulatory Examination: Rep in All Categories
FSCA - Moonstone
04.2001 -
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