Faiza Qureshi
Ashta
Summary
Results-driven professional with over 2 years of experience as a Relationship Manager and 3 years of experience in customer support. Proven track record of building strong client relationships, exceeding sales targets, and delivering exceptional customer experiences across multiple communication channels. Adept at problem solving, communication, and multitasking in fast-paced environments. Recently contributed to project planning and execution as a Junior Project Member, demonstrating strong organizational and collaborative skills using tools such as Trello and Excel.
Thorough Relationship manager accomplished in technical consulting, marketing support and sales enablement for Aadi trademart solutions. Analytical in approaching problems and clear in sharing accurate information to customers, sales staff, and engineering team members for strong sales. Dedicated to after-sales satisfaction and customer support.
Overview
6
6
years of professional experience
Work History
Customer Support
TASK US
08.2022 - 11.2025
- Customer Experience Support Associate at TaskUs, where I handle customer inquiries, efficiently resolve issues, and ensure high levels of client satisfaction.
- I manage communications across multiple channels, maintain accurate records, and actively contribute to process improvements.
- This role has further strengthened my skills in problem-solving, effective communication, and thriving in a fast-paced, customer-focused environment.
- Managed over 50 customer calls per day. Increased sales by 10%.
- Provided exceptional customer support, addressing concerns directly related to service information systems.
Relationship Manager
AADI TRADEMART PVT. LTD
08.2019 - 07.2021
- As a Relationship Manager, my accomplishments have been marked by consistent success in customer interaction and exceeding sales targets, securing key accounts that led to substantial revenue growth and long-term partnerships.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Commerce - Commerce
Barkatullah University
Bhopal, India 04.2001 -
Diploma in Computer Application - Computer Applications
Makhan Lal University
Bhopal, India 04.2001 -
Skills
Accounting & Budgeting
Trello
Excellent interpersonal and communication skills
Product knowledge
Customer support excellence
Financial customer support
Additional Information
Beat the virus -Junior Project Manager
Timeline
Customer Support
TASK US
08.2022 - 11.2025
Relationship Manager
AADI TRADEMART PVT. LTD
08.2019 - 07.2021
Bachelor of Commerce - Commerce
Barkatullah University
04.2001 -
Diploma in Computer Application - Computer Applications
Makhan Lal University
04.2001 -