Exploring Nature
Evan Griffiths
Service Advisor
Nelspruit
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional with extensive experience in service delivery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Service Advisor and Liason
Dart Mechanics
04.2018 - Current
- Trained staff on operating procedures and company services.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Developed process improvements to enhance overall delivery of service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Developed estimates by costing materials, supplies, and labor.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Delivered prompt service to prioritize customer needs.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Developed and updated databases to handle customer data.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Owner/Brand Representative
EDWA Solutions
05.2017 - 04.2018
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
Customer Relations Representative
Blue Label Distribution
09.2015 - 04.2017
- Developed and updated databases to handle customer data.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Streamlined communication channels for improved customer relationships and increased loyalty.
- Investigated and resolved customer inquiries and complaints quickly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Monitored overall trends in customer satisfaction levels utilizing data-driven analysis tools.
- Logged call information and solutions provided into internal database.
- Utilized CRM systems proficiently managing key account information, tracking customer interactions, and providing valuable insights for future strategic planning.
Sales Consultant
Samsung
08.2014 - 08.2015
- Managed efficient cash register operations.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Maximized customer retention by resolving issues quickly.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided sales and customer service assistance to walk-in traffic
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Used in-store system to locate inventory and place special orders for customers.
Sales Consultant
Vodacom
01.2013 - 07.2014
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Monitored customers for signs of security concerns and escalated issues to management.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maximized customer retention by resolving issues quickly.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Identified issues, analyzed information and provided solutions to problems.
- Provided sales and customer service assistance to walk-in traffic
Education
High School Diploma -
Hoërskool Bergvlam
Nelspruit, South Africa 04.2001 -
Skills
Data Management
undefinedInterests
Shooting range practice
Gaming
Camping
Additional Information
Referees
Cornelius Scheepers - Operational Manager
Dart Mechanics
079 355 3027
Jacques Malan - Branch Manager
Blue Label Distribution
072 571 4743
Jacques van Rensburg - Regnal Area Manager
Samsung
084 782 5500
Hannes Labushacgne - Branch Manager
Vodacom
072 524 5287
Timeline
Service Advisor and Liason
Dart Mechanics
04.2018 - Current
Owner/Brand Representative
EDWA Solutions
05.2017 - 04.2018
Customer Relations Representative
Blue Label Distribution
09.2015 - 04.2017
Sales Consultant
Samsung
08.2014 - 08.2015
Sales Consultant
Vodacom
01.2013 - 07.2014
High School Diploma -
Hoërskool Bergvlam
04.2001 -
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