Summary
Work History
Education
Skills
Timeline
Generic

Estella Marcela Igisomar

Saipan

Summary

Professional with extensive experience in maintaining cleanliness and organization within hospitality environments. Demonstrated ability to adhere to cleaning standards and chemical safety protocols while ensuring guest satisfaction through effective communication and timely responses to requests. Proven track record of managing supplies and reporting maintenance issues, contributing to a well-maintained and welcoming atmosphere for guests. Strong attention to detail and time management skills utilized to prioritize tasks and enhance overall operational efficiency.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Housekeeper

COGR
Saipan
12.2018 - 02.2019
  • Organized closets with hangers for guests' clothing items.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Responded to requests from guests regarding housekeeping needs.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Changed bed linens and towels, tidied up rooms.
  • Followed safety procedures when handling hazardous materials.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Ensured that all health standards were met during cleaning operations.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Provided information about hotel services upon request from guests.
  • Emptied trash receptacles throughout the property.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Used cleaning chemicals following proper guidelines.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Maintained and organized cleaning supplies stock.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

Marianas High School
Susupe

Skills

  • Room organization
  • Cleaning standards
  • Chemical safety
  • Public area sanitation
  • Customer service
  • Guest relations
  • Supply replenishment
  • Maintenance reporting
  • Attention to detail
  • Time management
  • Problem resolution
  • Team collaboration
  • Task prioritization
  • Effective communication
  • Good Telephone Etiquette
  • Dependable and responsible
  • Conflict resolution
  • Self-Directed
  • Friendly, positive attitude
  • Excellent communication
  • Quality assurance
  • Multitasking Abilities
  • PPE compliance

Timeline

Housekeeper

COGR
12.2018 - 02.2019

Marianas High School
Estella Marcela Igisomar