Elsa Lynn Pangelinan
Saipan,MP
Summary
Driven & successful in Administrative roles in optimizing productivity, efficiency and service quality across various environments. Delivering excellent clerical support to internal teams & customers. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over eight years of Administrative Management skills & abilities. Excellent reputation for resolving problems and improving customer satisfaction. Engaging in various Administrative roles with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve efficiency and reduce unfulfilled office needs. Skilled at researching and resolving discrepancies.
Overview
14
14
years of professional experience
Work History
Administrative Officer
CNMI, Public School System-Procurement & Supply
Saipan
04.2015 - 08.2021
- Managed files and records for school districts and central departments; adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering, requisitions, stocking and shipment receiving.
- Supervised and trained new or current employees and responded quickly to questions to improve understanding of job responsibilities/roles.
- Prepared reports to assist School Principals and Support Staff with key decision making and strategic operational procurement planning.
- Communicated school district policies, regulations, guidelines, and laws across through regular correspondence and scheduled status updates.
- Standardized office structures and processes to promote collaboration and increased performance.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Aggregated and analyzed data related to administrative costs to prepare budgets for district-level procurement management.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Maintained school district procurement databases daily, quarterly and yearly or when needed.
- Develop operational enhancements to streamline processes and increase team performance.
- Collected data, input records and protected electronic files.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Reviewed information, and contributed to decision-making process by forecasting procurement trends.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Interim Procurement Manager
CNMI, Public School System-Procurement & Supply
Saipan
02.2019 - 12.2019
- Carried out day-day-day duties accurately and efficiently.
- Supervised various Procurement Divisions operations for Small Purchases, Contract, and Inventory Sections.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Authorized contracts, purchase orders and consumables through JD Edwards Procurement Module.
- Assessed areas of service concern and developed improvement plans.
- Identified cost-effective vendors and set up favorable contracts, saving millions
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies regulations, and guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Reviewed and issued contracts and purchase orders after choosing ideal vendor and drive procurement process.
- Offered friendly and efficient service to customers (School Leaders, Support Staff, Vendors, Community Stakeholders, etc) handled challenging situations with ease.
- Developed productive relationships with key account holders such as Vendors/Suppliers.
- Identified issues, analyzed information and provided solutions to problems.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Resolved problems, improved operations and provided exceptional service.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Attended various meetings and workshops to improve procurement processes to help achieve school district goals
- Provided end of the year workshops to school districts and Central Department Offices to help streamline processes of overall procurement requests
Curriculum Administrator
CNMI, Public School System-Office of Instructional Services
Saipan
10.2012 - 04.2015
- Supervised and guided new or current employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Communicated school district objectives across Curriculum Program Managers through regular correspondence and scheduled status updates.
- Standardized office structures and processes to promote collaboration and increased performance.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Designed course/workshop materials and supported implementation.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Managed files and records for students & staff and adhered to safety procedures to prevent breaches and data misuse.
- Collaborated with administrators to determine course objectives.
- Interpreted management directives to define and document administrative staff processes.
- Aggregated and analyzed data related to administrative costs to prepare budgets for school district wide-level management.
- Maintained Curriculum database with school wide updates and report generation.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Collected data, input records and protected electronic files.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Sorted, opened and routed incoming correspondence and documents to help district wide Leaders and Program Managers respond quickly to daily/monthly/yearly goals
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Produced highly accurate internal and external letters and memoranda.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Conducted thorough research using diverse resources to assist Program Managers & Support staff with routine and special project tasks.
- Designed, implemented and managed successful training programs to meet department and school needs.
- Completed pre and post-award research activities while delivering excellent customer service.
- Managed budgetary requirements and ensuring deliverables and services do not surpass grant funding amount.
- Coordinated proposal submissions by meeting with team to discuss proposed resources, draft administrative components, review budget and drive deadline achievement.
- Supported teammates by offering accurate and timely information to make decisions.
- Conducted basic and in-depth research to meet grant requirement needs.
- Compiled school district data & government agencies datas on a semi-annual & annual timeline for grant requirements
- Examined awards for alignment with need and suitability of Public School System goals and missions.
- Oversaw editing process completion and applied updates for error-free grant submissions.
- Strategized with Central Office development team members to manage grant budget and synchronize volunteer efforts to boost funding initiatives.
- Carried out day-day-day duties accurately and efficiently.
- Funded School District initiatives by cultivating strong partnerships and Community Stakeholder relationships.
Tutorial Teacher
Linden Acadamia
Tamuning
04.2012 - 06.2013
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Provided appropriate learning materials for students.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Tutored struggling, average and advanced students in math & english course materials.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Provided early intervention assistance to struggling students.
- Organized group tutoring sessions to help students struggling in similar areas.
- Designed engaging lessons, using art and visual aids to enhance learning process.
- Coordinated parent meetings, discussing student progress and developing individualized solutions to areas of concern.
- Updated required logs and student documentation to keep records accurate and current.
- Maintained detailed files and created charts tracking students learning progress.
- Coached and mentored junior tutors on successful teaching strategies and time management.
Personnel Specialist I-Intern
Department of Administration
Hagatna
02.2012 - 04.2012
- Sorted and organized files, spreadsheets and reports.
- Processed incoming applications & correspondences.
- Input applications in Personnel Management System for new or on-going requests.
- Processed job analysis, job content, and salary step positions while making needed recommendation & revisions before posting job vacancy announcement to the public.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Collaborated in professional team to solve workflow issues.
- Restocked office supplies and retrieved files for staff.
- Delivered clerical support by handling range of routine and special requirements.
- Answered incoming telephone calls, took down messages and provided information.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
Library Aide
University of Guam, R.F.K. Library
Mangilao
07.2008 - 06.2010
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Maintained circulation desk for lending periodicals and books to patrons.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Collected and processed fines on overdue library materials.
- Maintained secure environment by monitoring visitors at front desk.
- Entered new transactions and updated records of library users.
- Assisted librarian with conducting library orientation for new assistants.
- Safeguarded library book and periodical inventory.
- Mentored library volunteers and coordinated work assignments.
- Closely monitored front desk visitors to maintain secure and clean environment.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
- Kept detailed records of lending transactions and library users.
- Marketed library's many services to visitors and patrons through active communication.
- Handled receipt processing for book, audio-visual and computer software inventories.
- Processed receipt of new book, audio visual and computer software inventory.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Organized circulation desk and maintained & processed books and periodicals needed to be checked out.
Program Specialist
T.R.I.O. Program
Mangilao
08.2008 - 06.2009
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Monitored employee work and developed improvement plans.
- Determined customer needs and developed program initiatives according to preferences.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Developed, coordinated and administered T.R.I.O. Programs goals & missions.
- Managed newsletter distribution for programs to increase student engagement.
- Organized and managed program development from conception through successful execution.
Intern-Clerk of Court
C.N.M.I. Judiciary
Saipan, MP
08.2004 - 05.2005
- Sorted, organized and maintained files.
- Verify and stamp incoming documents
- Provide public information on court information/fees/etc.
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Liaised with clients to assess needs and responded to inquiries.
- Analyzed problems and worked with teams to develop solutions.
- Distributed office supplies and files for staff.
- Collected, arranged and input information into database system for Case files
- Developed and updated tracking spreadsheets for process monitoring and reporting on database online & hardcopy
- Gathered, organized and input information on new cases into the database
- Processed incoming & outgoing mail; update postal log
- Receive, organize, and/or distribute case files on record management shelves
- Scan incoming or outgoing case files for prespective Judges
- Transmit proper court files, records, etc to Judges/Court Room
- Performed other related duties as assigned by Supervisor
- Gathered, organized and input information into digital database.
Education
MBA - Finance
Concordia University Nebraska
Seward, Nebraska08.2019
Bachelor of Science - Public Administration
University of Guam
Mangilao, Guam05.2012
Skills
- Policy and Procedure Modification
- Office Supplies and Inventory
- Operational Efficiency
- Financial Data Analyzation
- Records and Database Management
- Policy Management
- Planning and Prioritization
- Office Administration
- Business Correspondence
- Employee Performance Evaluations
- Administrative and Clerical Support
- Document Quality Management
- Regulatory Protocols
- Strategic Thinking
Timeline
Interim Procurement Manager
CNMI, Public School System-Procurement & Supply
02.2019 - 12.2019
Administrative Officer
CNMI, Public School System-Procurement & Supply
04.2015 - 08.2021
Curriculum Administrator
CNMI, Public School System-Office of Instructional Services
10.2012 - 04.2015
Tutorial Teacher
Linden Acadamia
04.2012 - 06.2013
Personnel Specialist I-Intern
Department of Administration
02.2012 - 04.2012
Program Specialist
T.R.I.O. Program
08.2008 - 06.2009
Library Aide
University of Guam, R.F.K. Library
07.2008 - 06.2010
Intern-Clerk of Court
C.N.M.I. Judiciary
08.2004 - 05.2005
MBA - Finance
Concordia University Nebraska
Bachelor of Science - Public Administration
University of Guam
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