Dorsia Claire A. Palacios
Customer Service Representative
Tinian
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
School Registrar
Public School System
06.2021 - Current
- Establish and maintain permanent and cumulative records of all students such as students' academic standing, grades, test scores field, student evaluations, job placement sheets, application pockets, and medical records.
- Design and review forms used in collecting data.
- Review and develop procedures for indexing, filing, and storing student's records.
- Plan and coordinate selection and admission activities in accordance with establishing procedures.
- Conduct student registration process.
- Design and develop registration forms.
- Recommend and implement registration procedures.
- Assist and participate in conducting orientation program for new students.
- Assist in developing and disseminating information through application of the school catalogs, posters, brochures or news release on matters such as course offering, admission requirements, and registration schedule.
- Prepare and and distribute certificates of completion and transcripts.
- Compile statistical data on enrollment and other pertinent information.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
Student Support Service
Tinian Elementary School
05.2019 - 06.2021
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assist the admin officer with Students Attendance and make phone calls to parents regarding student absence.
- Assist & Review Student Registration forms.
- Prepare and Issue Student Certification.
- Daily supervision of students at playground area.
- Monitor student's absences.
- Issue tardy, absent and early dismissal slips to students.
Librarian Aide
Tinian Elementary School
10.2017 - 05.2019
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Helped children select appropriate reading level library books.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Collected and processed fines on overdue library materials.
- Maintained secure environment by monitoring visitors at front desk.
- Entered new transactions and updated records of library users.
- Supported staff with facility maintenance, security and customer relations work..
- Safeguarded library book and periodical inventory.
- Organized summer reading program for local school children.
Procurement and Supply Specialist
Tinian Elementary School
06.2015 - 10.2017
- Prepare and Process Purchase Orders for Admin and Classroom needs.
- Communicate with local and state side vendors regarding purchase orders.
- Manage inventory for incoming supplies from vendors.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
Education
Associate of Science - Business Management
Columbia Southern University
Alabama07-2024
High School Diploma -
Tinian
Northern Marianas College2005
Skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Microsoft Excel
- Information Inputting
- Customer Inquiry Response
- Apple macOS
- Answering Customer Questions
- Microsoft Access
- Microsoft Outlook
- Adobe Systems Adobe Flash
- Credit Card Payment Processing
- Call Transfers
- Customer Service and Assistance
- Microsoft SharePoint
Certification of Recognition
MOU Staff Of The Year - 2019
MOU Staff Of The Year - 2020
MOU Staff Of The Year - 2021
Personal Reference
- Lou Connie Manglona
TIN Principal
670-237-3795
- Maggie Sarmiento
Administrative Officer
670-237-3797
Timeline
School Registrar
Public School System
06.2021 - Current
Student Support Service
Tinian Elementary School
05.2019 - 06.2021
Librarian Aide
Tinian Elementary School
10.2017 - 05.2019
Procurement and Supply Specialist
Tinian Elementary School
06.2015 - 10.2017
Associate of Science - Business Management
Columbia Southern University
High School Diploma -
Tinian
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