Devyani Sharma
Indore
Summary
Proactive manager with strong leadership abilities, strategic planning expertise, and exceptional problem-solving skills. Skilled in assisting senior managers to achieve challenging targets by motivating staff and coordinating resources. Recognized for methodical and well-organized approach in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Concentrix
12.2023 - Current
- Oversaw technical support operations for Dell EMC, efficiently managing chat and email communications to resolve complex technical issues and enhance customer satisfaction.
Team Leader
WNS
09.2022 - 11.2023
- Led the British Gas support team in managing inbound and outbound communications via chat and email, ensuring prompt and effective resolution of customer inquiries to enhance satisfaction and loyalty.
Team Leader
TaskUs
12.2021 - 09.2022
- Led the DoorDash support team, managing both inbound and outbound communication channels (call, chat, and email) to ensure seamless customer service.
Customer Support Executive
TaskUs
11.2020 - 07.2021
- Executed end-to-end customer interactions across various business sectors, utilizing inbound and outbound communication via chat channels.
Customer Support Representative
Teleperformance
05.2020 - 10.2020
- Assisted Xiaomi customers by resolving inquiries, technical issues, and product concerns, ensuring high satisfaction.
Cabin Crew
Indigo Airlines
01.2019 - 03.2020
- Led cabin crew to deliver exceptional in-flight service, ensuring top standards of safety, hospitality, and customer satisfaction on all flights.
Education
Masters of Business Administration -
SAGE University
01.2023
Bachelor of Arts - undefined
Devi Ahilya Vishwavidhyalaya
01.2020
Skills
- Employee Performance Evaluations
- Task Delegation
- Operations Management
- Employee Scheduling
- Conflict Resolution Tactics
- Sales Techniques Mastery
- Inspiring Leadership
- Quick Problem-Solving
- Empathetic Engagement
- CRM Software Proficiency
- Microsoft Office Skills
- Technical Support Tools
Certification
Six Sigma Yellow Belt
Six Sigma Green Belt
PMP ATP
PMBOK
Project Management Fundamentals & Sentimental
Adaptive Leadership
Managing Tasks
Timeline
Assistant Manager
Concentrix
12.2023 - Current
Team Leader
WNS
09.2022 - 11.2023
Team Leader
TaskUs
12.2021 - 09.2022
Customer Support Executive
TaskUs
11.2020 - 07.2021
Customer Support Representative
Teleperformance
05.2020 - 10.2020
Cabin Crew
Indigo Airlines
01.2019 - 03.2020
Bachelor of Arts - undefined
Devi Ahilya Vishwavidhyalaya
Masters of Business Administration -
SAGE University
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