Deepanshu Jain
Betul
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure ServiceNow developer position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
ServiceNow Developer
Infosys Ltd.
10.2022 - Current
- Communicating with end users, identifying their difficulties and changing the applications as per their requirements.
- Implemented SLAs, Business Rules, Catalog UI Policies as per the requirements.
- Used Glide Record to retrieve and update data on different business conditions.
- Designed Workflows, Reports, and Dashboards.
- Creation of Workflows and Execution plans for the catalog items in ServiceNow.
- Creation of UI pages for a better visual appearance in catalog items in ServiceNow.
- Configuration of Email Notifications and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests.
- Loading data from external files using Import sets.
- Transform Maps and properly analyzing Coalesce to avoid duplicates in ServiceNow.
ServiceNow Developer
Infosys Ltd.
04.2022 - 09.2022
- Worked on Servicenow instance upgrade for more than clients.
- Planning, preparing, scheduling of instance upgrade.
- Testing of servicenow instances after upgrade.
- Documentation and reporting activities during upgrade period.
Mainframe Production Support Executive
Infosys Ltd.
01.2020 - 03.2022
- Supported mainframe applications for clients and fixing issues occurring on day-to-day basis.
- Worked on an application(middleware) which include task related to creating and running DB2 queries inorder to ensure correct data flow between applications
- Worked as a team lead and ensured issues are resolved within SLAs.
- Worked on reports on weekly, monthly and quarterly basis depending on customer requirements.
- Facilitated knowledge transfer sessions, fostering a culture of continuous learning within the team.
- Performed root cause analysis for frequently occurring issues and providing solution for permanent fix.
Education
Bachelor of Engineering - Computer Science
IES IPS Academy
Indore, India07.2019
Skills
- ITIL
- ITSM, ServiceNow
- Incident Management
- Problem Management
- Workflow configuration
- Business Rules
- ServiceNow Development
Affiliations
- Certified System Administrator
- CIS - Hardware Asset Management
- Infosys certified ITIL Foundation Associate
- Received Infosys Excellence award twice for exceptional performance
Timeline
ServiceNow Developer
Infosys Ltd.
10.2022 - Current
ServiceNow Developer
Infosys Ltd.
04.2022 - 09.2022
Mainframe Production Support Executive
Infosys Ltd.
01.2020 - 03.2022
Bachelor of Engineering - Computer Science
IES IPS Academy