Deeksha Koushal

• Provided ongoing training and support to WFM team members, enhancing overall team competency and performance.
• Maintaining Service Level, Real time tasks.
• Monitor, record, and escalate real-time schedule adherence impacts; including tardiness, absenteeism, and other schedule deviations.
• Maintain and track accurate records of attendance, and time off usage via Workforce Management system.
• Recognize and initiate escalation process for systems outages and submit problem tickets to the help desk, and initiate appropriate tactics to ensure service levels are maintained.
• Improved customer satisfaction, ensuring adequate staffing levels during peak business hours.
• Created and maintained dashboards for various components.
• Managed overtime, shift swaps, breaks and PTO requests.
• Set and adjusted to schedules to maintain optimal coverage and service levels.
• Produced and updated reports, and tracking spreadsheets using excel.

• Maintaining Service Level, Real time tasks.
• Recognize and initiate escalation process for systems outages and submit problem tickets to the help desk, and initiate appropriate tactics to ensure service levels are maintained.
• Maintain and track accurate records of attendance, and time off usage via Workforce Management system.
• Monitor, record, and escalate real-time schedule adherence impacts; including tardiness, absenteeism, and other schedule deviations.

• Corrected data entry errors to prevent duplication or data degradation.
• Compiled data and reviewed information for accuracy prior to input.
• Completed data entry tasks with accuracy and efficiency.
• Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.

• Maintaining Daily Sales data, Worked on daily attendance
• Keeping records of daily purchases and miscellaneous expenses. maintaining Vouchers.
• maintained all daily and weekly Telly Entries.
• Created and maintained new filling system.

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• Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
• Reviewed general ledger entries and assessed accuracy.