Daniel Kukanda
Store Manager
Johannesburg
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Store Manager
Swarovski
Johannesburg
01.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Associate
Swarovski Jewelry Clearwater
04.2018 - 11.2021
- Developing authentic relationships with the consumer by assessing their needs, making personalized product recommendations, and creating a luxury experience.
- Promoting the features and benefits of the Swarovski Crystal Society membership to all consumers and meeting established monthly membership sales goals.
- Maintaining a flexible work schedule including evening, weekend and holiday availability.
- Maintain the spirit of ownership by demonstrating strong problem solving skills.
- Opening and closing the store.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Administration/Management Assistant
PTechnologies
01.2014 - 12.2017
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
Education
International ICM diploma - Trade, Transports and Logistics
C.B.M.S
01.2012 - 01.2015
Matric -
Consular School of Luanda
Luanda 01.2010 - 01.2011
Skills
Customer service management
Employee training
Store merchandising
Team development
Problem-solving
Risk management
Operations management
Interests
Socializing with friends and family
Watching soccer games on TV
Going to the gym
Reading
Timeline
Store Manager
Swarovski
01.2021 - Current
Sales Associate
Swarovski Jewelry Clearwater
04.2018 - 11.2021
Administration/Management Assistant
PTechnologies
01.2014 - 12.2017
International ICM diploma - Trade, Transports and Logistics
C.B.M.S
01.2012 - 01.2015
Matric -
Consular School of Luanda
01.2010 - 01.2011
Similar Profiles
Juan Carlos Fernández BravoJuan Carlos Fernández Bravo
Junior Customer Service Specialist at SwarovskiJunior Customer Service Specialist at Swarovski
KoKo (LU) ZhengKoKo (LU) Zheng
Assistance Store Manager at SwarovskiAssistance Store Manager at Swarovski
Silvana NaffaSilvana Naffa
Sales Consultant at SwarovskiSales Consultant at Swarovski
Caitlin Nicole OelofseCaitlin Nicole Oelofse
Chartered Accountancy Articles at DeloitteChartered Accountancy Articles at Deloitte
Jeanre Du ToitJeanre Du Toit
Six Sigma (Dmaic Specific) Greenbelt Trainee at Marley RoofingSix Sigma (Dmaic Specific) Greenbelt Trainee at Marley Roofing