Diligent and dedicated Deputy Manager with 17 years of experience in the Staffing industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
16
16
years of professional experience
Work History
Deputy Manager Recruitment (Delivery Manager)
Innova Solutions Pvt. Ltd.
3 2023 - 09.2024
Facilitates the timely delivery of Niche and Super Niche IT & Non-IT requirements through the effective management of team members and work schedules
Revolve around helping team members execute their search strings, which results in better output within time
Search for and enforce new sourcing methods to find right resource as per client and project need
Responsible for designing the recruitment process that is faithful to the organization's hiring strategy
Communicate with clients to get a clear view on their hiring needs and project goals
Research into competitors and marketplace
Identify prospective candidates using a variety of channels
Present shortlisted candidates and detailed candidate profile summaries
Build long-term client relationships
Develop a sustainable candidate lead strategy
Advise clients on best recruiting practices
Client and Stakeholder Management
Team and Performance Management.
Improved team efficiency by streamlining processes and implementing innovative management strategies.
Delivery Manager
LMA Recruitments Pte. (Freelance)
11.2022 - 02.2023
Team Management
Managed the recruitment process and life cycle, including initial assessments, interviews, and offers for PAN India and APAC market
Developing recruitment strategy, including job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc
Providing recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data
Using social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs
Using sophisticated applicant tracking systems and other recruiting software and CRM system to track applicants through the selection phase through to on-boarding.
Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
Senior Account Manager
Fortray Global Service Ltd. (Freelance)
07.2022 - 02.2023
Working with internal teams and hiring managers to assist with recruitment efforts
Training the recruiters on Company methods and policies with the Apps
Managed the India and UK Recruitment team.
Assist with both external and internal hiring efforts (internal recruitment meaning assessment of employees for different or more senior roles)
Developing recruitment strategy, including job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc
Identifying and sourcing appropriate talent for current open roles within The App Experts by screening resumes and interviewing candidates to evaluate their credentials, including availability, interest level, citizenship status, salary range, relocation needs, experience, education, skills and fit within the company
Identifying future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements
Managing the recruitment process and life cycle, including initial assessments, interviews, and offers
Counseling the candidate on corporate benefits, salary, and corporate environment, negotiating compensation so as to maximize profit margins for the company
Providing recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data
Using social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs
Using sophisticated applicant tracking systems and other recruiting software and CRM system to track applicants through the selection phase through to on-boarding.
Increased revenue for the company through strategic upselling and cross-selling initiatives.
Lead Talent Acquisition
TopSource Pvt. Ltd. (Enhance IT India & UK IT Recruitments)
06.2017 - 05.2022
Working with internal teams and hiring managers to assist with recruitment efforts
Team Management
Assist with both external and internal hiring efforts (internal recruitment meaning assessment of employees for different or more senior roles)
Developing recruitment strategy, including job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc
Identifying and sourcing appropriate talent for current open roles within the company by screening resumes and interviewing candidates to evaluate their credentials, including availability, interest level, citizenship status, salary range, relocation needs, experience, education, skills and fit within the company
Identifying future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements
Managing the recruitment process and life cycle, including initial assessments, interviews, and offers
Counseling the candidate on corporate benefits, salary, and corporate environment, negotiating compensation so as to maximize profit margins for the company
Providing recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data
Using social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs
Using sophisticated applicant tracking systems and other recruiting software and CRM system to track applicants through the selection phase through to on-boarding.
Coached junior talent acquisition specialists, contributing to their professional growth and enhanced team performance.
Achieved cost savings by negotiating favorable terms with external vendors for recruitment-related services.
Overseas Business Manager (UK Staffing)
Xeam Ventures Pvt. Ltd., Chandigarh
10.2016 - 06.2017
Analyze Requirement
Finding and matching prospective consultant by telephone, e-mail and the Internet to determine skills, experience, and areas for geographic employment, preferences, and availability with the requirement
Attracts applicants by placing job advertisements, contacting bench sales recruiters, using news groups and job sites
Ensure resume appropriately reflects experience and requirement
Check for the Consultant is willingness to relocate to the Project location in case he/she is not a local Candidate
Ensure consultant is able, willing and ready to take the position
Negotiate salaries/Rates with consultants and with subcontracting companies
Seek candidate referrals from existing consultants
Submitting Candidate to end client or vendor
Working on Marketing Consultants as Bench Sales Executive
Marketing or Broadcasting Consultants on behalf of them
Analyze Requirement
Sharing Requirements with consultants
Matching consultants with specific requirement and submitting them to the end client or vendor
Ensure resume appropriately reflects experience and requirement
Submitting consultants to different clients and vendors
Check for the Consultant is willingness to relocate to the Project location in case he/she is not a local Candidate
Ensure consultant is able, willing and ready to take the position
Negotiate salaries/Rates with consultant and with subcontracting companies
Seek candidate referrals from existing consultants.
Enhanced customer satisfaction levels by implementing tailored support solutions for clients in various regions worldwide.
Executive Search Professional (APAC)
Whitecrow Research Pvt. Ltd, Mumbai
04.2015 - 04.2016
White Crow Research supports internal talent acquisition teams by providing knowledge and intelligence on their talent landscape
Our services fall into three main categories: Talent Intelligence, including gender diversity, employee benchmarking and heat maps
Talent Pooling, helping clients to identify, communicate and ultimately hire passive talent with a hybrid research and technology solution
Executive Research, reactive sourcing for the here and now with the added benefit of being able to build talent pipelines for future roles.
Self-motivated, with a strong sense of personal responsibility.
Sr. Customer Service Executive
Lester Infoservices Pvt Ltd, Mumbai
04.2014 - 11.2014
Apply IT Services to Customer accounts, meeting SLAs and provide value add to customers operations
Monitor service level performance and address customer satisfaction gaps and handle operational issues in service delivery
Ensure delivery of services within the scope of the contract, including reporting of service level metrics, performance standards and KPI measurement
Manage customer relationship to ensure positive interaction and consistent engagement in regular service level review and reporting
Client handling & Interaction with respect to Pre-Sales on support that we provide along with GAP analysis, RFQ’s and RCA as and when applicable
Single Point of Contact for the group in terms of man power utilization, Incentive programs, backup continuity plan & downtime of application
Raising SOW, Planning, Forecasting, and scheduling.
Senior Human Resource Executive
Benz Travel Limited, Noida
07.2009 - 03.2014
Responsible for full life cycle recruiting including direct sourcing activities, preliminary phone interviewing and negotiation of compensation packages
Judging the candidates based on the technical aspect of the job
Experience in recruiting through Internet job portals combined with utilizing existing candidate relationships and referrals, along with various Internet sourcing techniques
Screening candidates based on resource manager's job description, candidate's relevant knowledge and experience for required skill sets, functional skills and communication skills
Responsible for employee engagement activities including fun Friday’s, birthday celebration, team building activities
Regular follow up with candidate from first Contact till the offer of offer letter to the candidate
Reference checking for candidate to ensure their authenticity and relevance
Established tracking systems resume submission and follow-up
Responsible for sourcing, screening and interviewing candidates, checking references and updating job boards.
Coordinated work activities for HR managers, specialists, and recruiting agents.
Directed hiring and onboarding programs for new employees.
Process Executive
STERIA INDIA LTD., Noida
07.2007 - 05.2009
With combined revenues of €2 billion, and nearly 20,000 people worldwide, with Xansa and Steria
Both the company are UK based and providing Business Process Outsourcing and Technology Consulting, associated with the Utilities Sector, primarily dealing with Customer Service & Support, Billing Solutions, Payment Collections
Associated with the world’s third largest water company with 70 million customers worldwide
Primarily dealing with Customer Support, Billing Solutions, Payment Collections
Providing customer service and support across UK region in utilities sector
Working for utilities domain, transaction processing, billing exceptions, deliverance of SLA, demonstrating subject-matter expertise and process excellence
To act as main contact point and support customers/colleagues to resolve internal/external and escalated queries
Billing customer for the utility service consumed
Identifying extra revenue for my organization through Sales Max
Handling two process streams simultaneously
To ensure adequate training is provided to the delivery teams for the changes being implemented.