Conchita P. Camacho
Saipan
Summary
Seasoned collaborator experienced in meeting needs, improving processed and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Teller
First Hawaiian Bank
08.2021 - 06.2024
- Consistently demonstrated exceptional customer service by efficiently processing transactions, promoting and referring banking products, and providing comprehensive banking services
- Exhibited flexibility by traveling between branches within the CNMI to meet service demands
- Conducted thorough data management and analysis of receipts and money bags received from a third-party company, ensuring accuracy and integrity of processed information
- Proactively tracked and analysed referral data daily
- Established effective communication with clients over the counter, phone and email correspondence
- Diligently followed up on pending information and addressed client-based financial needs and services to optimize banking experiences
- Exceptional cash handling skills and other clerical duties included
Account Service Rep
First Hawaiian Bank
07.2017 - 10.2020
- Regularly reached out to over 70 clients per day, managing thousands of accounts monthly
- Proactively addressed delinquent loans by establishing effective communication with bank clients via phone, email, and written correspondence
- Demonstrated expertise in identifying accounts or relationships at risk of credit default and took appropriate actions to mitigate risks for both bank and customers
- Responsible for providing exceptional service to delinquent customers and collaborating with bank relationship officers to develop optimal solutions for resolving delinquent loans and commercial loans
- Efficiently organized and uploaded consumer files onto a centralized software platform, ensuring easy access and readiness for review
Teller
First Hawaiian Bank
02.2016 - 07.2017
- Managed over 100 customers accounts daily, facilitating over 400 transactions from deposits, withdrawals, payments, and other bank services
- Actively promoted bank products and identified sales opportunities
- Provided tailored financial solutions to customers through comprehensive banking products and services, demonstrated exceptional cash handling skills and proficiency in performing various operational and clerical tasks with accuracy and efficiency
Medical Billing Specialist
CHCC
01.2012 - 08.2014
- Carefully prepare and submit medical claims and billing data to insurance providers
- Ensure the accuracy and currency of each patient’s medical information
- Generate invoices and necessary documentation for procedures and services provided by the hospital, adhering to insurance policies to ensure billed services are accurate and within insurance guidelines
- This approach maximizes collection efforts and revenue
Education
High School Diploma -
Some college credits -
Skills
- Exceptional Customer Service
- Time Management
- Attention to Detail
- Interpersonal Skills
- Communication
- Decision Making
- Multitasking
- Integrity and Honesty
Languages
Chamorro
Native language
English
Proficient
C2
Timeline
Teller
First Hawaiian Bank
08.2021 - 06.2024
Account Service Rep
First Hawaiian Bank
07.2017 - 10.2020
Teller
First Hawaiian Bank
02.2016 - 07.2017
Medical Billing Specialist
CHCC
01.2012 - 08.2014
High School Diploma -
Some college credits -
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