COLLEN NYATHI

• build and maintain relationship with area key stakeholders externally and internally for increased collaboration opportunities.
• Mentoring team and Supervising delivery of service and daily staff outputs
• setting Goals for the team and maintain team performance.
• facilitate and implementation of new programs and products to office team and customers at large
• Data analysis and interpreting of high level reports and cascade information to team.
• managing customer data, queries and customer faults daily through various channels i.e My Eskom app ,Alfred ,direct contact etc .
• planning and organizing customer engagements.

• Receiving and handling customer queries at HUB.
• Facilitate service processes and directing tasks to supporting departments.
• Communicating with customers using various channels i.e direct contact, emails ,sms ,connects etc.
• Processing customer quotations and agreements.
• Managing customer data and storing of agreements/ Business documents.
• Perform new connections and new arrangements /contract admin.
• Perform contact centre work i.e calls ,emails , sms etc -General customer services for the assigned community.

EMALAHLENI ZONE

Siyabuswa HUB (2013-2016) MBOMBELA ZONE

Acornhoek HUB (2016-2021 And Kamhlushwa HUB (2021-2023)

• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Supported departmental tasks to increase understanding of industry processes.
• Receiving and handling customer queries at HUB.
• facilitate service processes and channels to various value chains. -Communicating with Eskom customers using various channels i.e direct contact, emails ,SMS ,connects etc

• Customer services and promotions
• Cold canvassing
• Processing cell phone contracts
• Direct selling
• Problem solving

• Cold canvassing and direct selling
• Personal and housing loans
• Direct selling skills
• Problem solving

• Cold canvassing and direct selling
• Personal and housing loans
• Direct selling skills
• Problem solving
• Knowledge of computer systems