COLLEEN LEON GUERRERO
YONA,GU
Summary
Results-focused to be dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
7
7
years of professional experience
Work History
STYLE TEAM MEMBER
TARGET
08.2022 - 06.2023
- Own area to maintain clean, friendly environment for customer ease of shopping.
- Build lasting relationships with customers to improve customer retention.
- Knowledge with fulfilling orders for shipment or pick up.
- POGs and labeling
- Organized sales area and work station to showcase products and boost sales
- Recorded notes for future reference about customer preferences and services delivered
Case Coordinator
American Enterprise Group (Robert Half)
03.2020 - 06.2020
- Reviewed new Preneed Applications and entered information into system
- Reviewed type of application and linked together
- Worked on different assigned cases and projects
Apparel Team Member
Super Target
10.2016 - 06.2020
- Maintained clean, friendly environment for customer ease of shopping
- Build lasting relationships with customers to improve customer retention
- Knowledge with fulfilling orders for shipment or pick up
- Greeted customers, identified needs and provided product advice
- Restocked shelves and organized displays in alignment with merchandising standards
Business Case Coordinator
Principal (Palmer Group)
09.2019 - 03.2020
- Worked in tandem with sales offices to install group businesses such as life, disability, vision, and dental products
- Facilitated processing of new business cases from initial receipt to final implementation for Principal's distribution partners
- Handled information while communicating back and forth between sales office and team to ensure necessary documentation has been received so that new cases are installed accurately and timely
- Assessed community needs and identified resources for social and community service programs
- Checked quality of multiple case activities against established standards
Transfer Representative
Athene Annuity and Life
06.2019 - 08.2019
- Detail-oriented individual - Responsible for reviewing transfers which includes determining if seeking employment as transfer is in good order, keying transfer in TNT, determining if librarian with reputable transfer needs to be held pending Suitability review, and sending organization transfer paperwork via mail, fax or email.
- Three years of excellent - Reviews pending requirements that are received after initial review of customer service skills will transfer be utilized in responding to questions
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
Education
Associate Degree in Business Management - Business Management
Grantham University
Lenexa, KS06.2017
Skills
- Works well with others
- Fast learner
- Knowledgeable in computer
- Able to multitask when given other duties
- Job safety is very important and will be sure to keep that in mind
Timeline
STYLE TEAM MEMBER
TARGET
08.2022 - 06.2023
Case Coordinator
American Enterprise Group (Robert Half)
03.2020 - 06.2020
Business Case Coordinator
Principal (Palmer Group)
09.2019 - 03.2020
Transfer Representative
Athene Annuity and Life
06.2019 - 08.2019
Apparel Team Member
Super Target
10.2016 - 06.2020
Associate Degree in Business Management - Business Management
Grantham University
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