Christine Route
Saipan,MP
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cargo Agent
Aloha Air Cargo
Maui, HI
01.2021 - 06.2021
- Routes inbound and outbound air freight shipments to their destinations.
- Receive orders from customers and arrange for pickup of freight and delivery to loading platform.
- Processed payments from customers for shipping services rendered.
- Organized freight according to destination requirements and established timelines for deliveries.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Utilized hand tools such as dollies, carts and pallet jacks for smaller packages.
- Operated forklift, hoist, and other equipment to move large packages.
- Weighed cargo items on scales to determine size limits for transport vehicles.
- Loaded and unloaded cargo from trucks, containers and warehouses.
- Organized pallets of cargo in an orderly fashion for easy retrieval.
- Wrapped parcels securely with plastic wrap or shrink wrap before shipment.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Kept work area clean at all times by disposing of waste materials properly.
- Prepared documentation such as manifests, bills of lading, invoices and labels.
- Managed warehouse space efficiently by organizing stored goods in designated areas.
- Coordinated with ground crew to ensure proper loading of cargo.
- Assisted in unloading cargo from aircraft after landing.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Sorted packages into appropriate categories based on destination, size, weight.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Worked in various weather conditions to ensure continuous airport operations.
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Golf Course Starter
LaoLao Bay Golf & Resort
Saipan, MP
06.2018 - 11.2020
- Provide high quality customer service to in house guests and customers.
- Enforced golf course rules and regulations for safety and etiquette.
- Managed the staging area, organizing carts for easy access and distribution.
- Assisted in inventory control and management of golf cart accessories and keys.
- Monitored pace of play and communicated with golfers and staff to ensure smooth flow.
- Assisted with staging and execution of tournaments and events.
- Provided assistance to golfers in need of directions or rules clarification.
- Worked closely with staff members in order to maintain efficient workflow.
- Assisted guests with loading and unloading golf clubs and personal items.
- Ensured that all safety rules were followed by guests during use of golf carts.
- Washed, detailed and removed trash from carts to prepare for next use.
- Maintained driving range by collecting and washing range balls and keeping area clean and organized.
- Collected balls and baskets on driving range and loaded ball machines.
- Maintained cleanliness and operational readiness of golf carts, ensuring a superior guest experience.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Restaurant Employee (Internship)
Imperial Pacific Resort Hotel
Saipan, MP
03.2018 - 05.2018
- Serve food and alcoholic beverages, maintain cleanliness of the bar area, and ensure guests have a safe amount of alcohol consumption.
- Adhered to health regulations concerning food storage and sanitation practices.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Maintained a professional attitude while working in a fast-paced environment.
- Learned to properly handle cash transactions and process credit card payments.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Checked that all orders were accurate before delivering to customers.
- Stocked service areas with supplies during slow periods.
Restaurant Employee
Kensington Hotel
Saipan, MP
05.2016 - 12.2017
- Operate cash register and POS systems, and entertain over 300+ guests in each work day.
- Processed cash and credit payments accurately and efficiently.
- Performed opening and closing duties such as cleaning work areas, restocking items, checking equipment operation.
- Participated in regular team meetings to discuss performance improvements or new menu items.
- Restocked supplies as needed.
- Maintained cleanliness of restaurant area including floors, windows, counters, sinks, and restrooms.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Assisted in training new employees on proper procedures such as food handling techniques and safety protocols.
- Assisted in setting up tables for dining.
- Provided excellent customer service by answering questions, making recommendations and accommodating special requests.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Filled and served various beverages for customers.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Ensured that all orders were taken correctly and in a timely manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Prepared tables by setting up linens, silverware and glassware.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Associate of Science - Hospitality Management
Northern Marinas College
Saipan06-2019
High School Diploma -
Kagman High School
Saipan06-2015
Bachelor of Science - Business Management
Northern Marianas College
SaipanSkills
- Competent in Microsoft Word
- Competent in Powerpoint
- Competent in Excel
- Works well individually
- Works well with others
- Well organized
- Attention to detail
- Teamwork
- Communication Skills
- Accountability
Certification
- American Hotel & Lodging Educational Institution Certificate August 2014
References
- Jenypy Sambile, Operations Manager, Topshelf LLC, 670 989 7849
- Joseph Camacho, Recreational Facility Attendant, Laolao Bay Golf & Resort Saipan, 670 287 4653
- Chieno Bathan, Food and Beverage Manager, Kensington Hotel Saipan, 670 234 4584
Timeline
Cargo Agent
Aloha Air Cargo
01.2021 - 06.2021
Golf Course Starter
LaoLao Bay Golf & Resort
06.2018 - 11.2020
Restaurant Employee (Internship)
Imperial Pacific Resort Hotel
03.2018 - 05.2018
Restaurant Employee
Kensington Hotel
05.2016 - 12.2017
Associate of Science - Hospitality Management
Northern Marinas College
High School Diploma -
Kagman High School
Bachelor of Science - Business Management
Northern Marianas College
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