Cheryl Lynn Chargualaf
Inarajan,GU
Summary
Highly-motivated, ambitious, career-focused job seeker; seeking entry-level opportunities to expand skills, knowledge, and experience, with desire launch career, while taking on new challenges, and achieving career goals. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and eager to apply time management and organizational skills in various environments; while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Authorization Coordinator
Guam Radiology Consultants
Tamuning , Guam
2023.12 - 2024.03
- Responsible for preparing and submitting authorization requests for patients currently covered and/or Medicaid and/or MIP Insurance
- Review all Medicaid and MIP patients studies, referrals, primary care physicain's clinic notes to ensure correct diagnosis codes are entered into study, ensure insurance eligibility coverage is uploaded, update priority status on a daily basis.
- Review patients study to determine whether the scheduled procedure requires an authorization.
- Maintained accurate records of all authorizations in the system.
- Identified discrepancies in authorization requests, reported them to the insurance provider, and took corrective action as needed.
- Assisted fellow colleagues with questions related to authorization requests.
- Analyzed data from various sources to ensure accuracy of authorizations.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Performed administrative duties such as filing, copying, scanning, faxing.
- Coordinated communication between departments and fellow colleagues regarding authorization request procedures.
- Monitored compliance with regulations concerning authorization processes.
- Assessed patients' needs by reviewing past authorizations and making recommendations based on those reviews.
- Collaborated with other departments within the organization to ensure timely completion of authorizations.
- Updated spreadsheets and other document filing systems.
Administrative Assistant
Department of Public Health and Social Serices- Office of Vital Statistics
Mangilao , Guam
2018.03 - 2020.02
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Assist with reviewing, processing, and printing certified copies of new birth certificates, and Affidavits and/or Declaration of Paternity forms; death, and marriage certificates, and burial permits
- Review and process Marriage License applications and administer the OATH to applicants to complete processing
- Update all newborn birth records and any court ordered amendments into STEVE Vital records database program
- Responsible for updating and maintaining financial ledgers by inputting data from AS400 Software into Microsoft Excel Spreadsheets
- Responsible for reviewing, assembling, and routing of documents requiring approval signatures by Division Head and Director
- Prepare, route, and process requisitions for office supplies and/or equipment
- Prepare, route, and process invoice payments pertaining to Vital Statistics; follow up to ensure payment cleared
Customer Service Representative
Department of Public Health and Social Services- Division of Senior Citizens
Mangilao , Guam
2016.12 - 2017.12
- Responsible for day to day tasks and administrative duties to include coverage and cleanliness of reception area.
- Developed strong relationships with customers by providing personalized assistance and support; resolving complaints in a timely manner.
- Communicated with clients, colleagues, and vendors to answer questions and address complaints.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Responsible for arranging, maintaining, and filing of office records such as; Procurement, Program Contracts, Fleet records, and Memos according to alphabetical, numerical, or other predetermined categories; retrieval of records requested by colleagues according to prescribed or well established procedure.
- Oversaw, updated, and maintained inventory of office supplies and equipment.
- Responsible for updating and maintaining Division records using the AS400 Software, and inputting them into Microsoft Excel Spreadsheets.
- Responsible for updating and maintaining Division Standard Operating Procedures and Program Contract Provider's information as well as point of contact.
- Review, assemble, and route documents such as; Recruitment requests and/or packets, office requisitions, Journal Vouchers, Establishment and/or Modification of Accounts requiring approval signatures by Division Head and Director.
- Responsible for preparing and processing of invoice payments.
- Responsible for updating and maintaining Division Staff timesheets and leave forms; preparation and processing of staff payroll.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Fielded discrepancies between invoices and purchase orders; addressed the issue quickly and professionally.
- Typed, formatted, and edited correspondences and other documents pertaining to Division.
- Coordinated, prepared, and routed Travel Authorizations and arrangements for approval signatures by Division Head and Director.
- Scheduled and prepared materials and meeting agendas for distribution to attendees.
Clerk I
Department of Public Health and Social Services- Division of General Administration; Director's Offi
Mangilao , Guam
2016.08 - 2016.12
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Working as a team and supporting the Quality Improvement Program Coordinator IV.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Developed detailed spreadsheets to track financial data and trends.
- Performed data entry tasks to update Division accounts records.
- Computed, recorded and proofread data or reports.
- Scanned documents into digital formats ensuring accuracy of content.
- Provided administrative support such as scheduling appointments or meetings.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Typed, formatted and edited correspondence and other documents.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Processed and prepared business or government forms and expense reports.
- Coordinated travel arrangements for office personnel.
- Attended meetings, conferences, and trainings recommended by Human Resources Manager upon approval by Director.
Office Aide I
Department of Public Health and Social Services- Division of General Administration; Human Resources
Mangilao , Guan
2015.08 - 2016.07
- Working as a team and supporting the Human Resources Manager, Deputy Director, and Director.
- Provided support to office staff by performing general clerical duties such as filing, photocopying, scanning and faxing documents.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Greeted visitors in a professional manner, providing them with assistance as needed.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Assisted with event planning activities including coordinating catering services and scheduling meetings.
- Supported special projects as assigned by supervisor or management team members.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
- Completed work schedules, managed calendars and arranged appointments.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Assist in preparation, processing, and printing of employee badges.
Education
High School Diploma -
Southern High School
Santa Rita, Guam05.2001
Skills
- Meeting Planning
- Research
- Document Control
- Database Management
- Scheduling
- Appointment Scheduling
- Data Entry
- Travel Coordination
- Clerical Support
- Reception Oversight
- Invoice Processing
- Filing
- Calendar Management
- Office Administration
- Spreadsheet Management
- Mail Handling
- Workflow Optimization
- Memo Preparation
- Microsoft
- Package Routing
- Mail Management
- Microsoft Word
- Documentation and Recordkeeping
- Account Management
- Office Equipment Maintenance
- Performance Improvement
- Office Management
- Negotiation
- Staff Motivation
- Mail Distribution
- Transporting Files
- Executive Management Support
- Microsoft Excel
- Computer Skills
- Critical Thinking
- Travel Planning
- Legal Administrative Support
- Confidential Document Control
- Back Office Operations
- Meeting Arrangements
- Social Media Knowledge
- Time Management
- Internal Communications
- Accounting Support
- Professional and Mature
- Phone Call Answering
- Records Management Systems
- Customer Service
- AS/400
- Business Planning
- Customer Relations
- Resourceful
- Calendaring
- Multi-Line Phone Proficiency
- A quick learner with the willingness to learn more to expand knowledge and experience
- Payroll Processing
- Administrative Support
- File Maintenance
- Supply Management
- Call Handling
- Vendor Relationship Management
- Filing and Data Archiving
- Office Supplies Management
- Mail Routing
- Front Office Management
- Travel Administration
- Spreadsheet Creation
- Valid Driver's License
- Strong Problem Solver
- Payment Processing
- Social Media and Promotions
- Organizing and Categorizing
- Customer Relationship Management (CRM)
- Digital File Management
- Prioritizing Work
- Positive Attitude
- Medical terminology proficiency
- Task Prioritization
- Document Preparation
- Problem-Solving
- Excellent Communication
- Self Motivation
- Analytical Thinking
- Records Management
- Multitasking
- Problem-solving abilities
- Time management abilities
- Adaptability and Flexibility
- Proofreading
- Attention to Detail
Certification
- Customer Service
- Sexual Harassment Awareness
- HIPAA
References
References available upon request.
Timeline
Authorization Coordinator
Guam Radiology Consultants
2023.12 - 2024.03
Administrative Assistant
Department of Public Health and Social Serices- Office of Vital Statistics
2018.03 - 2020.02
Customer Service Representative
Department of Public Health and Social Services- Division of Senior Citizens
2016.12 - 2017.12
Clerk I
Department of Public Health and Social Services- Division of General Administration; Director's Offi
2016.08 - 2016.12
Office Aide I
Department of Public Health and Social Services- Division of General Administration; Human Resources
2015.08 - 2016.07
High School Diploma -
Southern High School
- Customer Service
- Sexual Harassment Awareness
- HIPAA
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