Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Chantel Kruger

Chantel Kruger

Operations Manager
Nelspruit

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

20
20
years of professional experience
3
3
Certifications

Work History

Operations Manager

CSG
05.2022 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Contact Person Fanie Nel 072 975 7522 (General Manager)

Sales Associate

Sanitech
04.2021 - 04.2022
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Contact Person Zharn-Pierre Nel

BRANCH SUPERVISOR

KARCHER SOUTH AFRICA – NELSPRUIT BRANCH
08.2013 - 10.2020
  • Ensure company policies and procedures are adhered to
  • Petty cash SAP systems
  • Above average numeracy skills
  • Effective management of our marketing strategy
  • Counter sales
  • All quotes
  • Housekeeping
  • Statements
  • Reception
  • MS Word, MS Excel, SAP, Oneview (CRM system), MS Office
  • Advanced telesales experience
  • Counter sales person of the year 2015,2016,2017,2018. Won best Kärcher Centre 2019.
  • Able to communicate, verbally and in writing, in both English and Afrikaans
  • Strong management operations
  • Ability to delegate breakdowns and training to technicians as well as delegate instructions
  • Ensuring the achievement of financial approved budgets and monthly targets for Sales Rep, counter sales and workshop
  • Ensure effective people management
  • Methodical, consistent and thorough approach to working on a debtors age analysis
  • Allocations and reconcile of accounts incl. monthly collections (debtors/creditors)
  • Accurate Stock Controls monthly
  • Contact person Louis Petzer (Direct Sales Manager) @ 011 657 7300

Branch Administrator (task 7)

Sasko Bread Depot (Pioneerfoods)
01.2008 - 07.2013
  • Telesales (15 000 – 24 000 loaves per day)
  • Phone all retail national stores and general trade customers
  • Capturing of all orders on SAP
  • 19 Spar retail orders and qty’s
  • 30 EDI orders (all chain stores in Mpumalanga area) (liaise with merchandisers in store, FOLLOW UP ON SHORT DATED STOCK AND RETURNS)
  • Pac report (stock/baking plan) before 13:00 every day (time line)
  • Create shipments (‘map’) for routes for next day’s sales (planning of routes)
  • Billing (print invoices for customers on SAP system)
  • MS Word, MS Excel, SAP, MS Office
  • Recons of driver’s books
  • Drivers short loads on trucks
  • Route - bulk returns recon
  • Driver’s daily cash up
  • Stock
  • GRV to SD01account (stock damages)
  • Transfer posting of short loads
  • Goods issue
  • Goods received
  • Print variance report
  • (Controlling of daily stock levels)
  • (Weekly basis sent balancing of stock sheets to head office)
  • Workshop
  • Fuel issues
  • GRV of fuel on SAP
  • Monthly purchase order to Oilco - our supplier
  • Update filing of trucks COF / registration
  • Other
  • Recon - Spar DC pods on weekly basis
  • Daily banking
  • Petty cash
  • Assistant to manager with daily tasks
  • Housekeeping
  • Stationary
  • Health and safety meetings
  • Contact person Martin Davids (manager) @ 013 758 2054/3

Office Manager

Hardware Warehouse
04.2008 - 08.2008
  • Stock controller / GRV
  • Petty cash
  • Staff wages sheets weekly (40 staff members)
  • Accountable for all cash floats and cashing up (4 x cashiers)
  • MS Word, MS excel and Unisolv
  • Daily banking
  • Debtors and creditors
  • Assisted Branch Manager with daily duties
  • Day to day secretarial duties
  • Housekeeping
  • Contact person Charles Kirton (Manager) or Mark Scholtz (Operations Manager) @ 035 550 0516

Legal secretary / Debt Collector

Scheepers Spies Mdaka Inc
10.2005 - 05.2008
  • Drafting of all legal proceedings and correspondence
  • Dictaphone typist (40wpm)
  • Consultations with all clients
  • Allocation (and distribution) of all incoming emoluments attachment orders and administration orders
  • Reception
  • Attending to sheriff returns and distribution of same
  • PA to attorney’s diary (court dates/appointments etc)
  • MS word, MS excel, Lawpac
  • Debtors and creditors
  • Contact person Mr.G. J spies (director/attorney) @ 035 550 1207

Education

National Diploma - Technical Financial Accounting

Unigrad College
Nelspruit, South Africa

Grade 11 - Maths, Eng, Biology, Afr, Science, Geography

Hoërskool Hugenote
Springs, South Africa
12-1999

Hazard Identification & Risk Assessment

ESS Holdings
Nelspruit
04.2001 -

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Process improvement

Staff management

Organizational management

MS office

Operational efficiency

Performance reporting

KPI tracking

Decision-making

Planning and implementation

Inventory management

Management

Strategic planning

Financial management

Client relationships

Performance management

Staff training

Incidents management

Employee motivation

Document control

Staff development

Operations oversight

Labor relations

Forecasting and scheduling

Performance evaluations

Health and safety compliance

Cost control

Certification

Certificate of achievement: Bookkeeping to Trail balance

Timeline

Operations Manager

CSG
05.2022 - Current

Sales Associate

Sanitech
04.2021 - 04.2022

BRANCH SUPERVISOR

KARCHER SOUTH AFRICA – NELSPRUIT BRANCH
08.2013 - 10.2020

Office Manager

Hardware Warehouse
04.2008 - 08.2008

Branch Administrator (task 7)

Sasko Bread Depot (Pioneerfoods)
01.2008 - 07.2013

Legal secretary / Debt Collector

Scheepers Spies Mdaka Inc
10.2005 - 05.2008

Hazard Identification & Risk Assessment

ESS Holdings
04.2001 -

National Diploma - Technical Financial Accounting

Unigrad College

Grade 11 - Maths, Eng, Biology, Afr, Science, Geography

Hoërskool Hugenote

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Chantel KrugerOperations Manager