Chanchal Kushwah

Client Project: Suntex Marina (Feb 2025-July 2025)

• Configured and supported Okta-based SSO solutions for users.
• Performed Exchange Admin tasks including mailbox creation, DL management.
• Resolved printer-related issues and performed troubleshooting remotely.
• Delivered exceptional customer service by addressing user inquiries promptly and professionally.

Handled Incident Management, SLA adherence, and ticketing via ServiceNow.

• Tools : Bomgar, Active Directorty, Beyondtrust

Client Project: Equinox Fitness (Aug 2024- Jan 2025)

• Provided L1/L2 support for login issues, Exchange Admin tasks, Azure AD management.
• Worked on user provisioning, disabling/enabling accounts, and queue monitoring.
• Installed printers/software and resolved remote support tickets via chat/email/call.
• Tools: Azure AD, Office365, Active Directory, ServiceNow, Remote Desktop

Client Project: Hilton Grand Vacations (Apr 2024- July 2024)

• Performed server reboots, disk utilization checks, decommissioning, and alerts cleanup.
• Experience in VMware, basic Linux troubleshooting, and SolarWinds monitoring.
• Tools: VMware, Linux, SolarWinds

Client Project: Trinet Inc. (Nov 2019 -Mar 2024)

• Created/removed user accounts (AD), diagnosed Citrix & VDI issues.
• Assisted in production queue monitoring, user escalations, SLA tracking.
• Worked on Salesforce, Splunk, ServiceNow for ticket management.
• Tools: Active Directory, Citrix, ServiceNow, Salesforce, Splunk

• Managed technical support queries across Windows OS and Office365.
• Assisted users with AD, application setup, and desktop roubleshooting.
• Streamlined support processes for improved end-user experience and reduced resolution times.
• Supported server checks and basic Linux configurations.