Celso Reginio Jr
Saipan,MP
Summary
I am Well-rounded committed to providing guests with genuine hospitality and delivering exceptional services. Skilled multitasker comfortable juggling multiple priorities. I remain calm and poised in fast-paced environments. Prepared to handle high-volume service situations. Reliable and hardworking I work well individually or in teams to best suit the situation. I have great multitasking skills honed in fast-paced customer-focused environment.
Overview
9
9
years of professional experience
Work History
Bartender
Hyatt regency saipan
Saipan, MP
03.2021 - Current
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer and cocktails for patrons.
- Managed bar area and handled inventory, regulation compliance, and customer relationships.
F&B Attendant
Hyatt regency saipan
Saipan, MP
12.2018 - Current
- Strictly followed standard operating procedures while preparing meals for customers.
- Cleared away dirty plates and glasses promptly at the end of each meal period.
- Replenished stocks of clean dishes, cutlery, napkins and condiments as necessary during meal periods.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Assisted in maintaining a clean work environment by wiping down surfaces when needed.
Crew Trainer
McDonald’s Saipan
Saipn, MP
03.2015 - 08.2018
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Encouraged open communication between trainees and management throughout the learning process.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Assisted management in developing strategies to improve customer service standards.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
Education
High School Diploma -
Marianas Highschool
Norther Mariana Island Saipan01-2017
Skills
- Food Service
- Payment Processing
- Customer Service
- Anticipating guest needs
- Salesmanship
- Outstanding customer service
- Cash and credit transactions
- Bartending
References
Available upon request
Timeline
Bartender
Hyatt regency saipan
03.2021 - Current
F&B Attendant
Hyatt regency saipan
12.2018 - Current
Crew Trainer
McDonald’s Saipan
03.2015 - 08.2018
High School Diploma -
Marianas Highschool
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