Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Carmelo Calixterio

Customer Service Representative
Valenzuela

Summary

Dynamic Customer Service Representative with a proven track record at Teleperformance, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem-solving, I effectively managed high-stress situations, ensuring customer satisfaction through accurate information and support. Committed to delivering exceptional service and fostering positive relationships.

Overview

1
1
year of professional experience
1
1
Certification
1
1
Language

Work History

Customer Service Representative

Teleperformance
10.2023 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Caloocan City Business High School
Metro Manila, Philippines
03-2023

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call center experience

Accomplishments

Served a voluntary work for The Church of Jesus Christ of Latter-Day Saints to help people learn about Jesus Christ in Johannesburg, South Africa for 2 years.

Certification

National Certificate in Bookkeeping

Timeline

Customer Service Representative

Teleperformance
10.2023 - 05.2024

National Certificate in Bookkeeping

02-2023

High School Diploma -

Caloocan City Business High School
Carmelo CalixterioCustomer Service Representative