Outgoing, time conscious , love hiking, jogging, family orientated
Busisiwe Tshabalala
Administrator
Johannesburg
Summary
Proven Banking and Finance Administrator with a track record of enhancing financial processes at MTN Communications. Expert in regulatory compliance and invoice preparation, coupled with exceptional problem-solving abilities. Demonstrated success in improving transaction monitoring and customer satisfaction, leveraging both analytical and empathetic skills to exceed employer expectations. Self-motivated [Refund Administrator) brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
18
18
years of professional experience
Work History
Banking and Finance Administrator
MTN Communications
08.2008 - 01.2023
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Supported month-end close processes, ensuring accurate and timely submission of financial statements to stakeholders.
- Maintained strict compliance with regulatory requirements, reducing potential risks associated with non-compliance penalties or fines.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Monitored and compiled data and reports to present to leadership.
- Updated daily transaction records to assist with payroll and billing administration.
- Reconciled accounts and investigated variances.
Call Centre Agent
WesBank Financial Services
02.2005 - 06.2008
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Preparations of Natis documents for clients travelling across the border
Education
National Diploma: Cost And Management Accounting - Costing
Technikon of Witwatersrand
South Africa, Auckland Park 04.2001 -
Skills
Invoice Preparation
Interests
Timeline
Banking and Finance Administrator
MTN Communications
08.2008 - 01.2023
Call Centre Agent
WesBank Financial Services
02.2005 - 06.2008
National Diploma: Cost And Management Accounting - Costing
Technikon of Witwatersrand
04.2001 -
Similar Profiles
Ezekiel OnuohaEzekiel Onuoha
Security Analyst at MTN CommunicationsSecurity Analyst at MTN Communications
Reem KaloumehReem Kaloumeh
Procurement Coordinator at MTN CommunicationsProcurement Coordinator at MTN Communications
KAUSARA AFOLAYANKAUSARA AFOLAYAN
MTN TELECOM NG at MTN CommunicationsMTN TELECOM NG at MTN Communications