Bushra Qureshi
Cloud & DevOps Enthusiast
Bhopal
Summary
Motivated and adaptable Customer Service Associate with 1.5 years of experience in high-volume support roles across chat and call channels. Currently pursuing Masters in Cloud Computing with strong interest in DevOps, cloud platforms (AWS, Azure), and automation tools. Known for problem-solving, cross-functional collaboration, and thriving in fast-paced environments. Eager to apply transferable skills and expand technical capabilities in a DevOps Engineering role.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Service Business Sale Associate
AssleIT Pvt Limited
07.2021 - 01.2022
- Managed customer calls to explain website packages and services (e-commerce, static, dynamic).
- Handled lead generation and scheduled client demos for technical solutions.
- Collaborated with backend and design teams to customize offerings based on customer input.
- Proactively reach out to customers to schedule appointments, gauge satisfaction levels, and explore opportunities for upselling additional offerings.
Virtual Customer Service
Amazon Private Limited
09.2020 - 03.2021
- Resolved customer issues related to delivery, refunds, and subscriptions across chat and call platforms.
- Met daily performance metrics, and maintained high customer satisfaction.
- Gained exposure to Amazon’s internal ticketing and issue escalation workflows.
- Achieved and consistently exceeded performance targets related to query resolution and customer feedback.
Education
Bachelor of Engineering - E.C
Technocrats Institute of Technology
07.2015 - 03.2019
Skills
- Cloud Platforms: Basic knowledge of AWS, Azure (EC2, S3, IAM, VPC)
- CI/CD Tools: Jenkins (basic), GitHub Actions (familiar)
- Monitoring Tools: AWS CloudWatch (intro level), Grafana (learning phase)
- Infrastructure Management: Understanding of cost optimization and software tracking
- Scripting Languages: Python (basic), Bash (beginner)
- Version Control: Git, GitHub
- Soft Skills: Problem-solving, Effective Communication, Adaptability, Time Management
- Adaptability
Certification
Masters in Cloud Computing (In Progress) at Jetking Bhopal
Additional Information
Cloud Infrastructure Simulation
- Simulated AWS EC2 setup with S3 integration and basic IAM role configuration.
- Created basic Jenkins pipeline for continuous integration of a mock Python project.
Timeline
Service Business Sale Associate
AssleIT Pvt Limited
07.2021 - 01.2022
Virtual Customer Service
Amazon Private Limited
09.2020 - 03.2021
Bachelor of Engineering - E.C
Technocrats Institute of Technology
07.2015 - 03.2019
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