Bushra Qureshi

Cloud & DevOps Enthusiast

Bhopal

Summary

Motivated and adaptable Customer Service Associate with 1.5 years of experience in high-volume support roles across chat and call channels. Currently pursuing Masters in Cloud Computing with strong interest in DevOps, cloud platforms (AWS, Azure), and automation tools. Known for problem-solving, cross-functional collaboration, and thriving in fast-paced environments. Eager to apply transferable skills and expand technical capabilities in a DevOps Engineering role.

Overview

year of professional experience

years of post-secondary education

Certifications

Work History

Service Business Sale Associate

AssleIT Pvt Limited

07.2021 - 01.2022

Managed customer calls to explain website packages and services (e-commerce, static, dynamic).
Handled lead generation and scheduled client demos for technical solutions.
Collaborated with backend and design teams to customize offerings based on customer input.
Proactively reach out to customers to schedule appointments, gauge satisfaction levels, and explore opportunities for upselling additional offerings.

Virtual Customer Service

Amazon Private Limited

09.2020 - 03.2021

Resolved customer issues related to delivery, refunds, and subscriptions across chat and call platforms.
Met daily performance metrics, and maintained high customer satisfaction.
Gained exposure to Amazon’s internal ticketing and issue escalation workflows.
Achieved and consistently exceeded performance targets related to query resolution and customer feedback.

Education

Bachelor of Engineering - E.C

Technocrats Institute of Technology

07.2015 - 03.2019

Skills

Cloud Platforms: Basic knowledge of AWS, Azure (EC2, S3, IAM, VPC)

CI/CD Tools: Jenkins (basic), GitHub Actions (familiar)

Monitoring Tools: AWS CloudWatch (intro level), Grafana (learning phase)

Infrastructure Management: Understanding of cost optimization and software tracking

Scripting Languages: Python (basic), Bash (beginner)

Version Control: Git, GitHub

Soft Skills: Problem-solving, Effective Communication, Adaptability, Time Management

Adaptability

Certification

Masters in Cloud Computing (In Progress) at Jetking Bhopal

Websites

linkedin.com/bushra-qureshi788009133

Additional Information

Cloud Infrastructure Simulation

Simulated AWS EC2 setup with S3 integration and basic IAM role configuration.
Created basic Jenkins pipeline for continuous integration of a mock Python project.

Timeline