BRYAN Koshiro
Saipan
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory processes, as demonstrated at Joeten Motor Company, Inc. Skilled in multitasking and problem-solving, adept at fostering teamwork and collaboration. Achieved significant improvements in operational efficiency and customer service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Auto Parts Clerk
Joeten Motor Company, Inc
08.2018 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer service by answering questions knowledgeably, providing timely updates on orders, and resolving any issues promptly.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Implemented new software tools for inventory control, leading to improved accuracy and reduced discrepancies in stock levels.
Floor Staff/Bartender
Salty's Bar & Grill
04.2017 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Security Guard
Best Sunshine, LLC.
01.2017 - 09.2017
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Deckhand
B-Sea Sunsports
06.2013 - 01.2017
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Followed safety protocols and procedures to prevent accidents.
- Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
- Supported loading and unloading processes, ensuring proper cargo handling and minimized risk of damage.
- Enhanced passenger satisfaction on cruise ships by providing informative and friendly interactions.
- Reduced risk of accidents by vigilantly monitoring deck activities and identifying potential hazards.
Pump Attendant
Shell Gas Station
09.2012 - 06.2013
- Provided excellent service through timely responses to customer inquiries and concerns.
- Provided exceptional customer service by answering questions about fuel types and prices, as well as offering additional services and products available at the station.
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
- Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
- Supported station operations by performing minor repairs on equipment as needed.
- Collaborated with team members to maintain a high level of cleanliness in the station area.
- Streamlined workflow processes by organizing tools and equipment used in daily tasks for easy accessibility.
- Assisted in inventory management, ensuring proper stock of oil products and other essential supplies.
- Reduced wait times for customers by consistently monitoring fuel levels and promptly attending to vehicles.
- Conducted regular maintenance checks on fuel dispensers, ensuring accurate readings and optimal performance.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Trained and mentored new employees on company procedures and safety protocols.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
Education
High School Diploma -
Kagman High School
Saipan06.2010
Skills
- Verbal and written communication
- Problem-solving skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Excellent Communication
- Multitasking Abilities
- Reliability
- Organizational Skills
- Complaint Handling
- Inventory Management
Timeline
Auto Parts Clerk
Joeten Motor Company, Inc
08.2018 - Current
Floor Staff/Bartender
Salty's Bar & Grill
04.2017 - 08.2018
Security Guard
Best Sunshine, LLC.
01.2017 - 09.2017
Deckhand
B-Sea Sunsports
06.2013 - 01.2017
Pump Attendant
Shell Gas Station
09.2012 - 06.2013
High School Diploma -
Kagman High School
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