Bronwyn Merchalene van der Merwe
FAIS Enablement Officer, Mpumalanga
Middelburg
Summary
Leveraging a robust background in branch operations and current roles, adept at managing business-related data with precision and efficiency through advanced technological applications. Skilled in synthesizing audit review results into actionable findings and recommendations for management, enhancing decision-making processes. Proficient in analyzing process controls from both design and implementation perspectives to ensure effectiveness. Committed to developing control improvements that mitigate risks and address control failures identified during internal audit reviews, driving organizational success.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Officer, FAIS Enablement
Standard Bank of South Africa
09.2023 - Current
- Mentored staff members, helping them develop their regularoty skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Actively build internal relationships that are crucial and relevant in order to meet Market Conduct objectives
- Analyse data related to the fit and proper compliance of representatives as well as relating to implemented controls and reports findings to the Key Individuals within the Province, Head/Manager Provincial Operations and Head, FAIS Enablement.
- Analyse information from multiple sources to determine compliance with FAIS and TCF, within the province i.e. alerts KI's timeously of any breeches.
- Conduct monthly reviews to ensure that the supervision process is adhered to in province and reports back with recommendations to the KI's in the province, Head, FAIS Enablement and Manager Provincial Risk Execution
- Engage with the Head, FAIS Enablement with regards to the impact of new and/or amendments to regulatory, supervisory and legislative requirements on the province
- Ensure that FAIS related information is collected from the appointment process in order to facilitate the provision of information to the correct channels to maintain an updated representative register for the province
Client Liaison Officer
Standard Bank Middelburg Mall
08.2020 - 09.2023
- Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
- Collaborated with internal teams to develop customized solutions that addressed unique client challenges.
- Contributed to revenue growth with effective upselling strategies based on comprehensive knowledge of products and services.
- Maintained detailed records of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.
Service Consultant
Standard Bank Middelburg Mall
01.2017 - 08.2020
Team Leader Service
Standard Bank Witbank Branch
07.2014 - 01.2017
Team Leader Service Centre
Standard Bank Middelburg Mall
04.2013 - 07.2014
Officer Administration; Relieving Team Leader Customer Service; Relieving Team Leader Personal Markets
Standard Bank Mbombela
12.2010 - 04.2013
Sales Support Officer
Standard Bank Mbombela
02.2010 - 12.2010
Service Consultant
Standard Bank Mbombela
09.2009 - 02.2010
Sales Support Officer
Standard Bank Hazyview
06.2008 - 09.2009
Team Leader Tellers
Standard Bank Nelspruit Crossings
03.2008 - 05.2008
Teller; Enquiries; Frontline Support Officer; Team Leader Enquires; Sales Support Officer; SBG07 Float
Standard Bank White River
12.2004 - 02.2007
Teller
Standard Bank Malelane
08.2004 - 12.2004
Education
Matric - English, Afrikaans, Business Economics, History, Home Economics, Music
Cambridge High School
NQF 5 - Core Banking and Financial Services Qualification
01.2021
Skills
I am very routine orientated and am very neat in my work and surroundings Activity scheduling is a strength of mine I thrive when having to create templates, collate feedback and track the branch staff's progress on completion of tasks etc
References
- Anisa, Hamid, Officer, Risk Execution, 084 498 2376, Dolphin Coast
- Jabu, Twala, Private Banker, 013 653 0261, Witbank Branch
- Johan, Erasmus, Manager, Risk Execution, 083 408 3215, RE City and South
- Phyllis, Tshabalala, Team Leader Branch (2021), 076 106 5637, Middelburg Mall
- Johan Venter, Manager Provincial Risk Execution, 083 307 9833
Timeline
Officer, FAIS Enablement
Standard Bank of South Africa
09.2023 - Current
Client Liaison Officer
Standard Bank Middelburg Mall
08.2020 - 09.2023
Service Consultant
Standard Bank Middelburg Mall
01.2017 - 08.2020
Team Leader Service
Standard Bank Witbank Branch
07.2014 - 01.2017
Team Leader Service Centre
Standard Bank Middelburg Mall
04.2013 - 07.2014
Officer Administration; Relieving Team Leader Customer Service; Relieving Team Leader Personal Markets
Standard Bank Mbombela
12.2010 - 04.2013
Sales Support Officer
Standard Bank Mbombela
02.2010 - 12.2010
Service Consultant
Standard Bank Mbombela
09.2009 - 02.2010
Sales Support Officer
Standard Bank Hazyview
06.2008 - 09.2009
Team Leader Tellers
Standard Bank Nelspruit Crossings
03.2008 - 05.2008
Teller; Enquiries; Frontline Support Officer; Team Leader Enquires; Sales Support Officer; SBG07 Float
Standard Bank White River
12.2004 - 02.2007
Teller
Standard Bank Malelane
08.2004 - 12.2004
NQF 5 - Core Banking and Financial Services Qualification
Matric - English, Afrikaans, Business Economics, History, Home Economics, Music
Cambridge High School