Brandon Tenorio
Saipan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
School Health Monitor & Outreach Specialist
CNMI Public School System
09.2021 - Current
- Receiving and recording COVID-19 related data (test results, quarantine forms, etc.)
- Administered medication to identified students.
- Provide care for injured/sick students on campus.
- Collaborated with the hospital for administering immunizations and COVID-19 testing/vaccinations.
- Collaborated with the cafeteria vendor for accommodating students with food allergies.
Customer Service Representative
Gold's Gym
06.2021 - 09.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted with managing memberships.
Front of House Employee
IHOP
07.2017 - 08.2019
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Associate in Liberal Arts - Health And Physical Education
Northern Marianas College
Saipan05.2021
High School Diploma -
Marianas High School
Saipan05.2017
Skills
- Incident Reporting
- Student Management
- Evacuation Procedures
- Interior Maintenance
- Health and safety
- Recreational Activities
- Safety awareness
- Observing and Monitoring Behavior
- First aid knowledge
- Adaptability and Flexibility
- Calendaring and Scheduling
- Teamwork and Collaboration
- Self Motivation
- Organizational Skills
- Multitasking
Timeline
School Health Monitor & Outreach Specialist
CNMI Public School System
09.2021 - Current
Customer Service Representative
Gold's Gym
06.2021 - 09.2021
Front of House Employee
IHOP
07.2017 - 08.2019
Associate in Liberal Arts - Health And Physical Education
Northern Marianas College
High School Diploma -
Marianas High School
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