Bongiwe Happines Ayanda Shongwe
Hospitality Management & Assistant Chef
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Hospitality Manager
Dros
05.2022 - 06.2022
- Assistant Bar tender
- Assistant Floor Manager
- Assistant chef
- Assistant Manager of Food and Beverages
Hospitality Manager
West Street Inn Guest House
04.2022 - 05.2022
- Laundry Manager
- Front Office Assistant
- Housekeeping Manager
Hospitality Manager
Foundry Lodge
08.2021 - 09.2021
- Housekeeping Supervisor
- Front Desk assistant
- Food and Beverages managers assistant
- Bar tender
- Assistant chef
- Floor Manager
Education
Higher Certificate Level 5 - Hospitality Management
International Hotel School
Pretoria, South Africa 04.2001 -
Higher Certificate Level 4 - Hospitality Management
Gert Sibande TVET College
Standerton, South Africa 04.2001 -
Skills
Labor cost control
Meeting planning
Staff Training and Development
Guest Relations Management
Front Office Management
Concierge services
Health and safety compliance
Recruitment and hiring
Food Safety Regulations
Budgeting and financial management
Employee Scheduling
Banquet operations
Eco-friendly Practices
Luxury Service Standards
Wine and beverage knowledge
Complaint Handling
Guest Services
Menu planning and design
Hospitality best practices
Team member development
Computer Skills
Food and Beverage Operations
Guest Registration
Professionalism
Languages
English
Advanced (C1)
Afrikaans
Upper intermediate (B2)
Certification
Bronze certificate in hospitality
Interests
Exploring more in the Hospitality Industry and Asset in this Organization
Reading, Catering and Singing
In my spare time I prefer reading which helps my vocabulary, with Catering every time when there is a certain event around my family I am usually the event organiser and I normally cook on those events .Singing helps me to relax and enjoy myself
Timeline
Hospitality Manager
Dros
05.2022 - 06.2022
Hospitality Manager
West Street Inn Guest House
04.2022 - 05.2022
Hospitality Manager
Foundry Lodge
08.2021 - 09.2021
Higher Certificate Level 5 - Hospitality Management
International Hotel School
04.2001 -
Higher Certificate Level 4 - Hospitality Management
Gert Sibande TVET College
04.2001 -
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