BONGANI DLAMINI
TEAM LEAD - NELSPRUIT CSC
Nelspruit
Summary
Dynamic team lead with a proven track record spanning over two decades at the Road Accident Fund, excelling in performance management and team motivation. Enhanced productivity through innovative process improvements and effective coaching, resulting in significant reductions in claims processing time. Skilled in fostering collaboration and driving results while maintaining high standards of professionalism.
Overview
20
20
years of professional experience
Work History
Team Leader
Road Accident Fund
06.2015 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Assisted in recruitment to build team of top performers.
Senior Officer
Road Accident Fund
06.2012 - 06.2015
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
- Championed data-driven decision-making processes to optimize results and inform strategic planning efforts.
Claims Officer
Road Accident Fund
10.2008 - 06.2012
- Reduced claims processing time by streamlining documentation and communication procedures.
Assistant Claims Officer
Road Accident Fund
10.2005 - 10.2008
- Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Supported departmental goals by contributing ideas during team meetings aimed at refining processes within the organization.
- Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Continually updated knowledge on industry-specific regulations, ensuring compliance and maintaining a high standard of professionalism in interactions with clients.
Education
NATIONAL DIPLOMA - Public Administration
REGENESYS
Sandton, South Africa 04.2001 -
Bachelor of Arts - Information And Communication Technology
UNIVERSITY OF ZULULAND
Empangeni, South Africa 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
People management
Coaching
Leading team meetings
Complaint resolution
Timeline
Team Leader
Road Accident Fund
06.2015 - Current
Senior Officer
Road Accident Fund
06.2012 - 06.2015
Claims Officer
Road Accident Fund
10.2008 - 06.2012
Assistant Claims Officer
Road Accident Fund
10.2005 - 10.2008
NATIONAL DIPLOMA - Public Administration
REGENESYS
04.2001 -
Bachelor of Arts - Information And Communication Technology
UNIVERSITY OF ZULULAND
04.2001 -
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