Summary
Overview
Work History
Education
Skills
Timeline
Generic

Azteca Del Avellano

SAIPAN,MP

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

1
1
year of professional experience

Work History

GUEST SERVICE OFFICER

HYATT REGENCY
03.2024 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
  • Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
  • Provided accurate information on hotel amenities, local attractions, and transportation options for guests'' convenience.
  • Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Assisted guests by furnishing information and directions to gift shop and dining areas.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.

CASHIER

Delta Management – Shell Gas Station
07.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

MARIANAS HIGH SCHOOL
SAIPAN
05.2023

Skills

  • Concierge services
  • Guest Relations
  • Professional Appearance
  • Complaint Handling

Timeline

GUEST SERVICE OFFICER

HYATT REGENCY
03.2024 - Current

CASHIER

Delta Management – Shell Gas Station
07.2023 - Current

High School Diploma -

MARIANAS HIGH SCHOOL

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Azteca Del Avellano