Avnish Vyas
Subject Matter Expert
Bhopal
Summary
Experienced Support Specialist with a strong background in customer service, specializing in payments, transfers (SEPA, SWIFT), KYC/Onboarding, and resolving payment issues such as chargebacks, fraud, and scams. I have worked closely with cross-functional teams, including Compliance, AML, and KYC Screening, to ensure smooth financial transactions. My career trajectory reflects a consistent passion for compliance and an ambition to move forward in the AML/KYC space.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Subject Matter Expert
Revolut
Bhopal
2024.02 - Current
- Helping support in handling a wide range of queries related to payments, transfers (SEPA, SWIFT), KYC/Onboarding, chargebacks, and payment fraud
- Collaborating with cross-functional teams such as Compliance, AML, and KYC Screening to ensure smooth operations
- Resolving customer issues related to financial transactions in a timely and efficient manner
Support Specialist
Revolut
2022.11 - 2024.02
- Provided assistance to customers, addressing queries and payment issues
- Focused on resolving payment disputes, fraud cases, and ensuring compliance with KYC/AML protocols
Process Executive
Annova Solution
2022.03 - 2022.10
- Assisted in the execution and management of processes, ensuring a smooth customer experience
- Managed operations related to customer service and payment inquiries
Customer Service Ambassador
Teleperformance
2021.09 - 2022.03
- Provided high-quality support to customers, resolving issues related to services and payments
- Delivered effective solutions for customer concerns, ensuring high satisfaction levels
Teammate
TaskUs
2020.09 - 2021.09
- Assisted in handling customer queries and resolving issues, with a focus on delivering exceptional service
- Worked with teams to streamline customer interactions and improve process efficiency
Hotel Manager
OYO
2019.05 - 2020.02
- Managed daily operations of hotel services, ensuring guest satisfaction and smooth operations
- Handled customer complaints, worked on improving guest services, and trained staff
Education
B.Sc. - Hotel Management
Jagran Lakecity University
2015.02 - 2019.03
PCM - Physics, Chemistry, Mathematics
Campion School
2015.02 - 2016.02
Skills
Strong knowledge of payment networks: SWIFT, SEPA, SCH
Expertise in AML and KYC processes
Excellent organizational skills
Attention to detail and accuracy
Timeline
Subject Matter Expert
Revolut
2024.02 - Current
Support Specialist
Revolut
2022.11 - 2024.02
Process Executive
Annova Solution
2022.03 - 2022.10
Customer Service Ambassador
Teleperformance
2021.09 - 2022.03
Teammate
TaskUs
2020.09 - 2021.09
Hotel Manager
OYO
2019.05 - 2020.02
B.Sc. - Hotel Management
Jagran Lakecity University
2015.02 - 2019.03
PCM - Physics, Chemistry, Mathematics
Campion School
2015.02 - 2016.02