AVADH KISHOR CHOUKSEY
SAP consultant with IT management
Bhopal
Summary
With 16 years of experience as an IT strategist, consistently driving technological improvements to enhance business operations. Deep understanding of business IT requirements, effectively collaborating with leaders to implement innovative tech solutions. Building strong relationships with stakeholders has been a key factor in success, eager to bring these skills to a dynamic and collaborative team.
Overview
16
16
years of professional experience
2007
2007
years of post-secondary education
2
2
Languages
Work History
CHIEF MANAGER
Reliance Retail Limited
05.2021 - 10.2024
- Led business requirement gathering & user acceptance testing
- Resolved critical team issues in a timely and effective manner
- Managed IT operations, strategic and planed business processes using IT solutions for Reliance Retail-resQ business
- Enhanced productivity by training and mentoring over 20 staff members
- Evaluating the new technologies & solutions from internal & external service providers
- Worked directly with management, business head, and Reliance- resQ business to brainstorm, discuss strategy and business processes using IT technology & solutions
TEAM LEADER
Tata Consultancy Service Limited
07.2016 - 05.2021
- Delivered SAP CRM tech solutions for the clients like, major audio company of USA,Major Food & processing company of the Sweden, Major of building & Company of USA
- Established beneficial team relationships for quick issue resolution
- Directed a team of 7-10 for SAP CRM solution development & support
- Implemented rigorous project reviews to understand expectations
- Provided regular training and mentorship to enhance employee skills
- Prepared detailed project progress reports & conflict identification
- Managed full product lifecycle from design to maintenance
SENIOR CONSULTANT
HCL Technologies
03.2014 - 06.2016
- Delivered SAP CRM solutions for Major Wind energy company in Denmark & Major beverage company in USA
- Developed tailored SAP CRM solutions aligning with stringent client requirements
- Implemented accurate solutions in time, consistently surpassing customer expectations
- Diagnosed and corrected technical issues while prioritizing project tasks efficiently
- Maintained active communication with customers to comprehend needs and deliver optimal solutions
- Conceptualized SAP CRM design prioritizing simplicity, resilience, and maintainability
- Addressed functional and technical roadblocks in collaboration with diverse project teams
SAP CRM CONSULTANT
Tata Technologies
08.2012 - 02.2014
- Delivered SAP training and support, ensuring successful knowledge transfer and implementation solution for leader in financing of automobile in India
- Prepared thorough test plans with analysts to evaluate test data
- Developed programs using CRM Web UI, CRMABAP, ABAP languages
- Travelled to client sites for SAP CRM solutions implementation and post-support
- Managed multiple concurrent projects, promoting enterprise resource planning via SAP CRM
- Applied SAP best practices to perform upgrades from CRM 4.0 to CRM 7.0 EHP2
- Assisted with order & contract management journey integration with SAP FICO
- Promoted team collaboration and performance, adhering to app development best practices
SAP CRM CONSULTANT
ABM Knowledgeware Limited
11.2010 - 08.2012
- Managed SAP CRM 5.0 enhancement & support for government agency in Mumbai, India
- Responsible for BSP-web request developments, BADI's & one order framework
- Developed custom reports, action profiles, mail & SMS functionality in management
- Developed end to end solutions for the RTI reports for the governement websites & delivered end to end solution for the compliant process for citizens in website
SAP CRM CONSULTANT
Wipro Technologies
11.2008 - 09.2010
- Served as SAP CRM Techno consultant at Wipro Technologies
- Implemented SAP CRM 5.2 for Canadian energy/utilities client
- Worked on IC web client BSP developments and transaction launcher
- Co-created case management for major US healthcare service
Education
BACHELOR OF ENGINEERING -
Jawaharlal Institute of Technology
SENIOR SECONDARY CERTIFICATE EXAMINATION - undefined
Jawahar Navodaya Vidhalaya Bargi Nagar Jabalpur
SECONDARY SCHOOL EXAMINATION - undefined
Jawahar Navodaya Vidhalaya Bargi Nagar
Skills
SAP CRM
Stakeholder Management
Leadership
Integration
ERP Management
Business Requirements
Staff Management
Agile Software Development
Project Management
Innovation
Strategic Planning
Advanced Business Application Programming (ABAP)
Information Technology
User Acceptance Testing
Awards
- 07/18, Mumbai, Innovation pride 1st award, For designing end to end solution on 'B2B product recommendation algorithms' for footwear company in CPG Ideation event in TCS
- 11/17, Mumbai, Certificate of appreciation at TCS, For process improvement for automation of claim management process - BOSE account (savings 265K $ per annum)
- 06/19, Mumbai, Automation of various service request for user handling tool, Saved 70000 US Dollar annually for Tetra Pak account in TCS
Timeline
CHIEF MANAGER
Reliance Retail Limited
05.2021 - 10.2024
TEAM LEADER
Tata Consultancy Service Limited
07.2016 - 05.2021
SENIOR CONSULTANT
HCL Technologies
03.2014 - 06.2016
SAP CRM CONSULTANT
Tata Technologies
08.2012 - 02.2014
SAP CRM CONSULTANT
ABM Knowledgeware Limited
11.2010 - 08.2012
SAP CRM CONSULTANT
Wipro Technologies
11.2008 - 09.2010
SENIOR SECONDARY CERTIFICATE EXAMINATION - undefined
Jawahar Navodaya Vidhalaya Bargi Nagar Jabalpur
SECONDARY SCHOOL EXAMINATION - undefined
Jawahar Navodaya Vidhalaya Bargi Nagar
BACHELOR OF ENGINEERING -
Jawaharlal Institute of Technology
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