Asiphe Mpengesi
Mbombela
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at T2 Funeral Services also at Audi Centre Mbombela. Skilled in employee performance evaluations and Microsoft Office, excel in critical thinking and problem-solving. Boosted employee morale significantly, demonstrating effective time management and superior customer service.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Assistant Manager
T2 Funeral Services
01.2024 - Current
- Conducting employee performance evaluations, providing constructive feedback for growth and development.
- Managing inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with the management team to develop strategic plans for business growth and improvement
Administration Clerk
Audi Centre Mbombela
09.2021 - 01.2022
- Customer Service: Greeted customers warmly as they enter the showroom, provided assistance and directed them to appropriate sales representatives or departments.
- Telephone Etiquette: AnsweredAnswered phone calls also phantom calls from the head office to test telephone competence and respond to inquiries in a professional and courteous manner.
- Administrative Support: Provide general administrative support to dealership management and staff, including filing paperwork, scheduling appointments, and coordinating meetings. Assist with preparing reports, presentations, and other documents as needed.
Dealership Assistant
Audi Centre Mbombela
09.2020 - 08.2021
- Boosted company morale through development and execution of employee engagement initiatives, resulting in a positive work environment
- Managed executive calendars, ensuring timely attendance to meetings and effective prioritization of tasks for optimal time management
- Played key role in developing operational strategies that improved overall departmental performance levels
Receptionist
T2 Funeral Servies
01.2019 - 08.2020
- Greeted customers in a friendly and professional manner.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Created reports and documents as requested by the office manager.
- Showed empathy and compression for mourners.
- Attention to detail and cultural sensitivity.
- Organized claims and Burial Information in time.
Education
Higher Certificate - Information Technology And Communication
University of Mpumalanga
Mbombela 01.2022 - 11.2022
National Certicate - Electrical Engineering And Construction
Ehlanzeni TVET College
Mbombela 01.2016 - 11.2018
High School Diploma -
Inkomazi High School
Nkomazi 01.2010 - 11.2015
Skills
references
Audi Centre Mbombela
Adele Du Plesis
0137548800
T2 Funeral Services
Thulani Ntiwane
0792340129
University of Mpumalanga
Shaun Ngwenya
0784771464
Timeline
Assistant Manager
T2 Funeral Services
01.2024 - Current
Higher Certificate - Information Technology And Communication
University of Mpumalanga
01.2022 - 11.2022
Administration Clerk
Audi Centre Mbombela
09.2021 - 01.2022
Dealership Assistant
Audi Centre Mbombela
09.2020 - 08.2021
Receptionist
T2 Funeral Servies
01.2019 - 08.2020
National Certicate - Electrical Engineering And Construction
Ehlanzeni TVET College
01.2016 - 11.2018
High School Diploma -
Inkomazi High School
01.2010 - 11.2015
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