Arun Verma
AREA SERVICE MANAGER
Rewa
Summary
Offering strong organizational abilities and commitment to excellence, eager to grow and develop in service management environment. Brings understanding of customer service principles and ability to quickly learn and apply new information. Ready to use and develop problem-solving and team leadership skills in Area Service Manager Role.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Area Service Manager
Reliance Retail Ltd.
09.2022 - Current
- Managing Open Calls, TAT and KPI ensuring achievement.
- Maintaining Communication with Customers, dealers and distributors.
- Managing Escalation Management and improving NPS.
- Market Visit with Sales Team for better Trade Satisfaction.
- Developing Network and Network Corrections.
- Driving Revenue generation through accessories, FG Sales, AMC Contracts.
- Providing Technical Support and soft skill Training to field Engineers and retention of Quality.
- Audit at Service Centers to Check Hygiene of the operations.
Area Service Manager
TTE Technologies India Pvt. Ltd. (TCL India)
10.2020 - 08.2022
- Managing Open Calls, TAT and KPI ensuring achievement.
- Market Visit with Sales Team for better Trade Satisfaction.
- Developing Network and Network Corrections.
- Providing Technical Support and soft skill Training to field Engineers and retention of Quality.
- Audit at Service Centers to Check Hygiene of the operations.
Service Center Manager
Xiaomi Global {MI}
07.2017 - 09.2020
- Scheduled daily service center employees and monitored performances.
- Trained new staff members on company policies and center expectations.
- Prepared monthly budgets for overall staff and center.
- Reduced wait times for customers through streamlining scheduling and staff allocation.
Education
DIPLOMA IN COMPUTER APPLICATION -
BHAIJI COMPUTERS
Indore, India 04.2001 -
BACHELOR OF COMMERCE -
Devi Ahilya Vishwavidyalaya
Indore, India 04.2001 -
Skills
- Effective Time Management
- Leadership
- Customer Service
- Communication Skills
- Coaching and mentoring
Hobbies
Listening Music, Playing Video Games, Watching Movies
Timeline
Area Service Manager
Reliance Retail Ltd.
09.2022 - Current
Area Service Manager
TTE Technologies India Pvt. Ltd. (TCL India)
10.2020 - 08.2022
Service Center Manager
Xiaomi Global {MI}
07.2017 - 09.2020
DIPLOMA IN COMPUTER APPLICATION -
BHAIJI COMPUTERS
04.2001 -
BACHELOR OF COMMERCE -
Devi Ahilya Vishwavidyalaya
04.2001 -
Similar Profiles
Piyush BhattPiyush Bhatt
Operations Manager at Reliance Retail Ltd.Operations Manager at Reliance Retail Ltd.
Dhiraj KumarDhiraj Kumar
Assistant Store Manager at Reliance Retail LTD.Assistant Store Manager at Reliance Retail LTD.
Naine Anand RaoNaine Anand Rao
DC Ops Manager at Reliance Retail Ltd.DC Ops Manager at Reliance Retail Ltd.
Rusmi DahirRusmi Dahir
Store Manager at Reliance retail Ltd.Store Manager at Reliance retail Ltd.
ANKIT GUPTAANKIT GUPTA
Technical Specialist at HCL Technologies. LtdTechnical Specialist at HCL Technologies. Ltd